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Forum Discussion

viccilewis's avatar
viccilewis
New member | Level 2
8 years ago
Solved

Why can't I see any Smart Sync options in Finder?

I have just upgraded so i have smart sync. I have a MAC and a Dell. I have selected the "online only for new files" in preferences and i am trying to get both machines to put all existing folders onl...
desktop
sync
  • Jay's avatar
    Jay
    8 years ago
    Hi Vic, if you just upgraded, quit and reopen the Dropbox desktop application for the option to appear. If that doesn’t work, reboot the Mac.
     
    This will make sure that the context menu has been installed.
     
    Let me know if that works!
KMH8's avatar
KMH8
New member | Level 2
7 years ago

Good morning, I am having the same issue, I have reload the dropbox application using the methods described on your help section however I am still unable to see the smart sync option when I click on a folder.

 

Any help would be appreciated.

Kind regardS

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hey KMH8,
 
Can you let me know the current sync status and version of the desktop app that you are running currently? 
 
Also, can you clarify for me if you’re not able to see the “Smart sync” option at all when right clicking a folder or do you see this option but no sub menu showing “Local/Online only”? If you could provide a screenshot of this (excluding any personal info) it would help me to understand the issue you’re describing better.
 
Let me know what you find - Thanks!

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