cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Windows 10: renamed user folder (added "_"; now Dropbox only starts when run as Administrator

Windows 10: renamed user folder (added "_"; now Dropbox only starts when run as Administrator

ajho
New member | Level 2
Go to solution

I renamed my Windows 10 Home account by replacing a space ("AJ Ho") with an underscore ("AJ_Ho"), and now the Dropbox desktop program only starts up when I select the "Run as Administrator" option on my local account.

 

How can I get Dropbox to start up normally?

 

Uninstalling and reinstalling the Dropbox program doesn't fix the problem. Neither does changing my local account into an administrative account.

 

Below are the contents of dropbox_errorhz92lvmt.txt:

bn.BUILD_KEY: Dropbox
bn.VERSION: 140.4.1951
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: 579fc6d5-74f4-45f0-a5f7-170bde7718ef
pid: 19216
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\AJ Ho\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\AJ Ho\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\140.4.1951\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\140.4.1951\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\AJ_Ho\AppData\Local\Temp
TEMP: C:\Users\AJ_Ho\AppData\Local\Temp
tempdir: 'C:\\Users\\AJ_Ho\\AppData\\Local\\Temp'
real_path='C:\\Users\\AJ_Ho\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7856, in main_startup
File "dropbox\client\main.pyc", line 2796, in initialize
File "dropbox\client\main.pyc", line 1668, in startup_low
File "dropbox\client\main.pyc", line 1267, in safe_makedirs
File "dropbox\fsutil.pyc", line 655, in safe_makedirs
File "dropbox\overrides.pyc", line 238, in makedirs
File "dropbox\overrides.pyc", line 238, in makedirs
File "dropbox\overrides.pyc", line 251, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\AJ Ho\\AppData\\Local'

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution
Hi @ajho, sorry to hear you're having issues with this.

Could you please try an advanced reinstall and let me know how it goes?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

3 Replies 3

Walter
Dropbox Staff
Go to solution
Hi @ajho, sorry to hear you're having issues with this.

Could you please try an advanced reinstall and let me know how it goes?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

ajho
New member | Level 2
Go to solution

Hi Walter,

 

The advanced reinstall did the trick; thank you! (All I had to do was delete the "Dropbox" folder under %LOCALAPPDATA% and point the Dropbox install to my existing main Dropbox folder; no Registry edits or any other deleted folders!)

Walter
Dropbox Staff
Go to solution
Glad to hear you're back up and running @ajho - thanks for keeping me in the loop too.

See you around the Community and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    ajho New member | Level 2
What do Dropbox user levels mean?