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Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

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Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Info A.2
New member | Level 1

Already check 5 times, we do not have any shared folders within the folder in question, how do we escalate this issue please

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Dave C.5
Helpful | Level 7

you cant share a folder that IS in a shared folder either.

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Info A.2
New member | Level 1

Yes understand that how do we escalate please?

 

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Dave C.5
Helpful | Level 7

1) you said "we even deleted all shared folders"

2) you said "we do not have any shared folders within the folder"

 

1 is not the same as 2, 2 implies you have other shared folders.

So I said if a parent folder is shared it wont work either, are you sure there are none?

 

Additionally : is the folder your trying to share a app folder by any chance?

aka One of the folders created by 3rd party applications?

 

-- to escalate --

You submit a ticket in the support section. 

 

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Info A.2
New member | Level 1

YES trying to share a 3rd party application folder

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Dave C.5
Helpful | Level 7

You cant, its a shared folder between you and the application access system.

 

Sorry should have mentioned that earlier 😞

Only mechanic to get around it is if you can give the application global dropbox access.

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Marjoline V.
New member | Level 2

I have fought this battle also, was totally confused. And I am embarrassed to admit that in the end I indeed did find another shared folder somewhere stashed away as a sub-sub-sub-folder. Much to my surprise.

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Info A.2
New member | Level 1

How do I give the application global dropbox access?

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Rich
Super User II

How do I give the application global dropbox access?

That's something specified by the developer at the time the application is created within Dropbox. Once an app has reached production status, its access type cannot be changed.

Re: You can't share a folder that contains a shared folder - BUT I AM NOT!

Sabatino T.
New member | Level 1

Got the solution ...

 

Simply go to the "Sharing page", you will see a list of all you shared folder. You will see folders that are shared "JUST YOU". Those folders are still considered shared folders.

1. Click on "Share" on the Left hand side to see sharing options

2. Click on "Unshare folder" at the Bottom Right hand side

So, now the folder will be kept on your dropbox but will not be a shared folder anymore.

Need more support?