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I have Dropbox installed on my computer, and when I plug in my phone I get the message, "dropbox couldn't find any new photos or videos on iphone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder.
The problem started about two months ago and was on and off, but for the past two weeks it appears all the time and nothing is imported from my Iphone.
I'm using macbook pro Sierra, Iphone 6 and DB with 1TB of space - all updated to their latest version.
Please help!
Noa.
Absolutley None of the suggestions SO FAR have helped me I am desperate. the Preference to "UNLINLK" the Unchcking of Enable camera for uploads then recheck...
Nothing at all!!!!
This finally worked for me! After unlinking, relinking, pausing, unpausing nightmare with the same "DropBox couldn't find any photos" All it took was to unclick and reclick that checkbox in preferences. THANK YOU!
Finally started working after unchecking "Enable camera uploads for", closing, re-opening, and re-checking (had already signed out, upgraded, and signed in without it fixing the problem).
The bigger issue is:
Can I trust Dropbox to do the one thing I count on it to do, which is prevent me from losing photos/videos? The only reason I use Dropbox for my photos is so that my wife and I can have all of each other's photos (we share a Dropbox account). I'd use Google Photos except that last I checked, you have to select which photos go into the shared folder, and I just want to share everything. But if Dropbox is missing photos, then that defeats the purpose. And how can I know when Dropbox is missing something? While troubleshooting, Dropbox kept finding new photos, then saying it had everything or there was nothing, then finding more old photos. When can I trust that when Dropbox says there's nothing new, it really has everything?
Sanchez
Community Moderator @ Dropbox
dropbox.com/support
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Sanchez
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!
Thank you, @Sanchez. I'll keep an eye on it, but it's disconcerting, because when the USB process syncs and grabs some photos, I've always assumed it grabbed all of them. It was only because I happened to look for a particular photo and noticed that it wasn't synced that I discovered the problem. It turns out Dropbox was missing around a hundred photos and videos.
Hi there!
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