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error 404 can't find file

error 404 can't find file

essendondave
Explorer | Level 4

Hi all,

My recipients keep getting error 404 can't find file. I've tested myself in private window and getting the same problem. It works when I'm signed in. I've checked the link and it's current. I've checked settings and it's set to anyone with link can edit. Appreciate your help.

5 Replies 5

Hannah
Dropbox Staff

Hey @essendondave, thanks for posting to our Community.

 

Is it possible that your links might be banned?

 

Are you able to create new ones for other files?

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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essendondave
Explorer | Level 4

Hi Hannah,

 

It doesn't say it's banned anywhere. Here is the error below. 

Screenshot 2023-02-17 at 1.43.41 pm.png

Megan
Dropbox Staff

Hi @essendondave, could I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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essendondave
Explorer | Level 4

Hi Megan,

 

Yes please. 

Megan
Dropbox Staff

Hi @essendondave, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    essendondave Explorer | Level 4
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    Hannah Dropbox Staff
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