removing member from my account

[messiaen]

A member who shares my files has an email address that is no longer valid. How do I remove it or how does she remove it? She shares the files through another email address which does work.

I have a basic account and cannot see a way of doing it.

Any help will be appreciated.

[Nancy]

Hi @messiaen, and thanks for posting on our Community!

Can you please clarify if she has two separate Dropbox accounts (one under the old email address and another under the new one), or if her Dropbox account is linked to an old email address and she’d like to update it to the new one? 

That’ll help me guide you further.

[messiaen]

Hi Nancy.

Thank you for your help.

No. I own the account. I just provide a link for her to share my folders. But she two email addresses linked to mine. One email address no longer exists, so we want to remove it, but don't know how. So then there will be only 2 members listed once it is removed: myself and her using her working email address. She does have a Dropbox account but is independent of this one and so is not related in any way.

[Hannah]

Hey @messiaen, I think we'll need some more info, so we can be clear on your sharing situation.

Is this a shared folder that you have shared with her, giving her edit access, so she can upload files?

This would mean that you both have access to the folder, each from your own Dropbox account.

Or are you perhaps sending her file requests, so that she can only upload the files, but not have access to the folder?

[messiaen]

Hi Hannah,

Yes, they are shared folders so that she can edit them.  I assume she accesses them through her own Dropbox account.

Thank you for your reply.

[Megan]

Hi @messiaen, have you tried out these steps?

[messiaen]

Hi Megan.

Thank you for your response.

Yes. This works OK. The problem is that a member has en email address that no longer works so we need to remove this address from my account and not just unshare it from folders. When I look at a folder that is shared it has three icons at the top right. Two of them work, the other needs to be removed permanently from all folders.

Perhaps I just need to unshare it from all folders and the problem will go away. Is this the only way, do you think?

[Здравко · Accepted solution]

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@messiaen wrote:

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Perhaps I just need to unshare it from all folders and the problem will go away. Is this the only way, do you think?

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Yes, exactly. 😉

[messiaen]

Hi Здравко OK. I'll do that. Thank you all for your help.