Almost all folders deleted / rewind does not work / Unshared File/Folder by Clearing Membership

[astra3007]

Today almost all of our folders are gone.

In the activity log I can not find any deletion from our side but strange activity from "Dropbox Support" saying "Unshared File/Folder by Clearing Membership".

I can see the deleted folders from the admin panel but when I try to rewind them it says either the folder is empty or the folder can not be rewind because it has moved....?

Dropbox support, of course, is not available at all and I need the data, we can not work.

How can something like this happen and how do we get our data back?

[ttrantts]

Thanks you Megan,

The issues have been solved by Dropbox Team!

[Curtis_Perrin]

Hello

We've had the same issue at my company. Ticket #19491302

The IT person is claiming that someone went on and clicked permanently delete which is totally bogus.

However from the admin console it looks like there are a whole bunch of 0 member folders

Some folders were saved because they had been manually shared with team members prior to creating the team folder

It seems like as others were saying that having Dropbox on a different drive than the OS (in our case an internal drive with a bit of a flakey connection) caused the top level team folder to be unshared with everyone including the admin. 

Please help!

Also this is such a completely unacceptable issue. It is a bug with Dropbox. Don't blame this on users having Dropbox on not the OS drive. Many people have TB of files and aren't going to have all that space on their OS drive because many us a more expensive SSD for the OS to help things load faster. 

Same issue here: https://www.dropboxforum.com/t5/Delete-edit-and-organize/dropbox-unshare-file-folder-by-clearing-mem...

[Hannah]

Hey @Curtis_Perrin, thanks for the reply here.

We appreciate your feedback and I'll make sure to pass your comment along to our team.

Since we can't access any account specific info on our end and you're already in contact with our specialists, I would advise you to refer back to your ticket and reply back there if you have any further questions.

[lavendo]

Hi @hannah, i see your reply to several issue in this thread.

Me and my team experience similar problem just now. The ticket number is #20369002.

All of our folders were deleted by "Dropbox". I checked the Activity, and it shows several activities of "Unshared file/folder by clearing membership".

would you please give us an advice?

thank you

[Walter]

Hey @lavendo, thanks for your ticket ID and sorry to jump in here.

I was able to locate it in our system and passed your comments on to the agent who's handling your case.

They should be getting back to you soon, but please let us know if you have anything else to add or ask about in the meantime. 

[Tayde valerio]

Same thing happened to me can someone please help. Thank you

[Hannah]

Hey @Tayde valerio, sorry to see you're having this issue. 

Can you take a look at this article, to see if the info sheds some light on your case?

[info_mteam]

I'm in a similar situation. Help me. I want to restore it quickly because it is a business account. The ticket number is #22287221

[Walter]

Hey @info_mteam, thanks for the ticket ID.

I've found it in our system and passed your comments on. The expert handling your case should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

[info_mteam]

@Walter

Thank you for your message

How long do you expect recovery to take? There are about 70TB