dropbox unshare file/folder by clearing membership

[Filmtime]

I'm located in Australia.

Yesterday Dropbox began unauthorised activity on my account.

As a result of the activity, files and folders began to vanish.

This is our main folder used for all our client work, so it's critical that I get it back.

I generated a Dropbox activity report which I am viewing as a CSV file.

It shows about 900 events which took place yesterday from 9:30am-12:30pm type as: dropbox unshare file/folder by clearing membership

Here's a sample of what I see on the CSV file.

I do not have any deleted files in my folder history yesterday.
I cannot see the missing files anywhere to re-share them to my team or myself.

Can anyone please advise me how to get these files back ASAP.

[Jay]

Hi @Filmtime, thanks for bringing this to our attention.

It's possible that you were removed from a shared folder that you're not the owner of. 

Are you able to see a removal event on this page?

This will help me to assist further!

[ashtrey1980]

I have the same question.  It looks like the team was "disbanded" but no one did that.  It was just a mass deletion by one user who didn't authorize it.  In fact, she was working from one of the folders when it disappeared.  Our team folder is now gone for everyone, and DB blames her as being the one who deleted it.  We need some support to help get these files back ASAP.

[Hannah]

Sorry to hear about this, @ashtrey1980.

What does your events page show about this? 

And are you able to see the deletion events there and restore the files?

[Filmtime]

We were able to trace the cause of the issue to an unintentional removal of an external hard drive.

The external hard drive is where all our DB folder and files are stored (to save internal memory on the computer).

The drive was accidentally removed which somehow caused DB to think that everything we ever created for all

of history and eternity should be deleted and sent to the underworld.

Thankfully DB support were amazing and able to restore all of our files by reverting back to an earlier time and date.

That fully restored our files, the only loss was the small amount of work that had been done since that last DB save.

As a result we're extra diligent with knocking or bumping external drives now.
Of course there is always the chance working from home that one of the kids will knock, bump or pull out a drive

so we have to be extra careful.

There's also concern that in the event of power failure etc it could trigger the same event.

But given DB have a pretty amazing file recovery system which we were able to use, I'm not too worried.

My advice would be to get on a call with DB and do the file recovery.

It was easy and restored everything back to normal working order.

[ashtrey1980]

I spoke with Bryson at DB support this AM.  Even he was surprised by the fact I didn't have a "Restore" button.  Yes, it does show up in deleted events, just no option to restore.  And because the folder is gone, no option to rewind.  I have faith that the next layer of tech support (still waiting on the email or call) will be able to perform a system rollback for us.

[virofilms]

Going through the same issue right now. 

Hopefully DB supports reverts us back too.