Alphabet slider on the Dropbox app on iOS doesn't work with folders

[Megrstephens]

On Dropbox app iPhone iOS 15
There is an alphabet slider that you can use to jump to different parts of your dropbox quickly. You used to be able to use it for any file in dropbox, but now it doesn’t work for folders. is there a possibility of correcting the situation so that the alphabet slider also works for the photos like it used to? I currently have 160 folders and when I want to search through them I can either jump to the very top or the very bottom. It won’t take me to the letter I click on which can be time consuming when you are looking for certain things a lot of the time. is it possible to fix the alphabet slider to work with the folders again?

[Hannah]

Hey @Megrstephens, thanks for coming to us with this.

Can you double-check if you have the latest version of the Dropbox app? Do you see any updates in your app store?

And is the alphabet slider currently working, but only for files? Or has it disappeared completely?

Keep me posted.

[Megrstephens]

I have the latest version, I do not see any updates available for the Dropbox app. The alphabet slider only works for Files, it does not work for folders.

[Jay]

Hi @Megrstephens, thanks for your patience. Could you try going to Settings and choose Folders on top? This should allow the right-hand index to work.

[ch4rl13]

Hi Jay,

I have the same problem and have followed your advice with no success - clicking anywhere on the alphabet always takes me straight to the bottom of my files list - I’m unable to select a particular letter.

many thanks for your help,

charlie

[Walter]

Hi @ch4rl13, sorry to hear you're having issues with this.

Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there as well?

Also, have you tried clearing the app's cache at all since you first noticed this?

[ch4rl13]

Hi Walter,

I’m using Dropbox version 314.2.2 on my iPad mini (iPadOS 16.2).
I have cleared the cache, which hasn’t made any difference.

The same thing happens on my iPhone, so I don’t think it’s my end.

Thanks,
Charlie

[Jay]

Hi @ch4rl13, have you tried restarting your device entirely after clearing the cache?

[awestort · Accepted solution]

Hello! Unfortunately we no longer have the alphabet slider, but we do have a new file scrubber to help you quickly scroll through your files. If you tap, hold, and drag the file scrubber down you should be able to easily scroll through your content. When scrolling through files specifically, you'll be able to see the first letter of the files you're scrolling through as well. I have included a screenshot of what the experience looks like below! Hope this helps. 

 

[Broadwaymhl]

Since you see how valuable the alphabet slider is for your community, why don't you consider adding it back?  It's clearly so important to so many of your customers.  This file scrubber is not as easy to use as what existed before, but it's better than nothing.  Is it really difficult for you to add back the extremely useful alphabet slider?  Take a look at what everyone else is writing about this!  Thank you  Michael