Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
After I delete a folder(not an empty folder). It will appear again after few minutes and all the files in the folder are gone, like an empty folder.
No matter how many times I delete it, it will appear again. All the folders in my dropbox has this problem.
hi again,
I found a solution some may be happy to use if experiencing the same trouble (files / folder reappearing after being deleted).
On Dropbox's website, I've activated the display of deleted elements. They now appear in gray among the other files (in black). I've right-clicked on a problematic file I want to delete and selected to delete it. It turns into grey (deleted but visible 'cause I've made visible the deleted items). They quickly I've right-clicked on the file again and selected to delete it for good (I'm using the French version of Dropbox so I don't know the exact word for this in English, should be something like "definitely delete"). Then the file disappears for good, finally.
Hi,
I had the same problem, and solved by actions all done on the website; moving the files into a new folder and deleting the olds, etc. I think that folder and files in it had a sync problem..
I had the same problem until I signed in to Dropbox online and deleted the folder there instead of on my computer.
Im trying to do delete folders\ files
Ive tried it on my pc and on the website. Im not having any luck.
This use to be no problem. I deleted them on one pc or tablet and they were gone.
I can't delete the empty folder from my dropbox,
if i try, it appears again after few seconds
For me, using the web interface (dropbox.com) solved this issue.
I just logged in from a browser, then right clicked the folder and hit delete.
Eleanore L.'s solution from 7/24/15 is the only one that worked for me. Thanks!
Hi everyone!
I have a folder on my dropbox online that I actually erased from my dropbox app on my computer. The thing is that folder contains a lot of documents that I don't want it and I tried to erase from de dropbox online but this message appear every time: "That folder contains a lot of files, delete it on computer app", or something like that.
I tried to created another folder, just to check if both, the app and the online dropbox are in communication, and that work perfectly. I do not understand what happen, and I need to erased it, takes like 3 GB of my dropbox.
Any suggestion?! Thank you
May be somebody from Dropbox team will finally join the discussion and give if not a solution but at least a hint for this? It is rather annoying problem preventing from convenient usage of the app.
Same problem here. None of the solutions I read here worked. The problem cropped up after I got a new iPhone se which had Dropbox restored to it. I deleted the app from my iphone, and disabled icloud on my work imac too. No difference. Nothing i do seems to get rid of the empty folder titled "iphone 4" in my camera uploads folder.
I, too, would like to hear from Dropbox about this issue.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!