cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn more about Dropbox Replay? We’ve just launched a brand new group, find out how to join here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't find folders in Dropbox Rewind, when I try to restore them.

Can't find folders in Dropbox Rewind, when I try to restore them.

rdb268
Helpful | Level 6

I deleted a bunch of files from Dropbox on Sept 16 or 17, and want to get them back. Tried dropbox rewind, but cannot find the files to rewind to. I can find plenty other files, but not the ones I need. When a user utilizes rewind, are some files not available?

1 Accepted Solution

Accepted Solutions

rdb268
Helpful | Level 6

I just did some researching, and I actually permanently deleted the files when I deleted. The research I did indicated that rewind would not recover permanently deleted files.

 

Bummer.

 

Thank you for the help, though.

View solution in original post

7 Replies 7

Megan
Dropbox Staff

Hey @rdb268, welcome to our Community! 

 

You should be able to see your deleted content when using Dropbox Rewind, including your folders. Is there a chance that the folders you're referring to, were shared content?

 

Have you checked your sharing tab, along with your events page, to see if you'll be able to locate them there?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rdb268
Helpful | Level 6

It is not a shared file, and I checked the events page. None of the needed files are there.
I should add: I rewound to Sept 3, but most of the files should be there, as I added them prior to Sept 3.  They are files I uploaded from my phone using the Dropbox app.

Megan
Dropbox Staff

Hi @rdb268, thanks for the added info! 

 

Out of curiosity, have you tried to rewind to a date prior to September 3rd, just to see if this changes things? 

 

Do you see the deletion of those files in your events page? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rdb268
Helpful | Level 6

I don't see the deletion of the files in my events page.  I deleted them on Sept 16/17, then rewound back to Sept 3 a week or two ago, so given that I rewound to prior to the deletion, I don't think I'd be able to see when I deleted them.

 

I can rewind prior to Sept 3, but wanted to try to find a solution here first, in case rewinding further back makes things worse.

 

Does the fact that I uploaded them from my phone make a difference?

Jay
Dropbox Staff

Hi @rdb268, uploading from a phone shouldn't affect this matter.

 

Have you already tried contacting the support team regarding the deleted files?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

rdb268
Helpful | Level 6

I just sent support team an email. Thank you.

rdb268
Helpful | Level 6

I just did some researching, and I actually permanently deleted the files when I deleted. The research I did indicated that rewind would not recover permanently deleted files.

 

Bummer.

 

Thank you for the help, though.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    rdb268 Helpful | Level 6
  • User avatar
    Jay Dropbox Staff
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?