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GG26's avatar
GG26
New member | Level 2
3 years ago
Solved

Cannot save changes to Microsoft Word Online documents in shared Dropbox folders.

Greetings.   The issue. Any MS Word document that I create in a shared Dropbox folder or add to the folder cannot be edited in Word Online without getting the following error message: Couldn't sa...
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  • Walter's avatar
    Walter
    3 years ago

    Hey GG26, thanks for the detailed report and sorry to hear you're having issues with this.

     

    Could you try clearing your browser's cache or try another browser or an incognito window without plugins or extensions running and let us know if you get the same results?

     

    If you do, I'd appreciate a screenshot of the error, so that we can have a visual too.

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey GG26, thanks for the detailed report and sorry to hear you're having issues with this.

 

Could you try clearing your browser's cache or try another browser or an incognito window without plugins or extensions running and let us know if you get the same results?

 

If you do, I'd appreciate a screenshot of the error, so that we can have a visual too.

 

Thanks!

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