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Deleting files above 2Gb

Deleting files above 2Gb

GordonLamb8
New member | Level 2
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I had a subscription with Dropbox and was trying to use Backup to save files on a couple of USB drives. I couldn't get this to work properly, despite lost of input from support, so I cancelled the subscription and got a refund. I still seem to have 140Gb of files in my account though. I thought I had deleted them but now I can't even see what they are.

I would like to go back to my free account with 2Gb but can't use that because of all the other files (that I don't need)

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
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Hi @GordonLamb8, thanks for bringing this to our attention.

 

It sounds like the external drive backup is still on your account. You should be able to see and delete it from this page.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Jay
Dropbox Staff
Go to solution

Hi @GordonLamb8, thanks for bringing this to our attention.

 

It sounds like the external drive backup is still on your account. You should be able to see and delete it from this page.

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

GordonLamb8
New member | Level 2
Go to solution

Thanks, I clicked that link and clicked delete.

 

One of the deviced has disappeared. the other said Error. I tried to delete it again and it has gone.All good, thanks for your help.In my mind, I had already done that.

 

😁

 

I

Jay
Dropbox Staff
Go to solution

Glad to see this has helped! If you need any further assistance in the future, please let me know.

 

Enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    GordonLamb8 New member | Level 2
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