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Desperately need help recovering files

Desperately need help recovering files

vevaw
Explorer | Level 4
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Hello,

I did something incredibly stupid the other day and thought I had fixed it but now realise with horror that it wasn't fixed after all....

I dragged a folder off my desktop straight out of Dropbox into another cloud storage folder. Soon after I deleted the other cloud storage software off my computer as it wasn't working well and forgot about the folder I had dragged in.

After much panic I went into my online version of Dropbox and saw that the folder was still there - so relieved - downloaded it as a ZIP and put it back on my desktop.  All the subfolders were there and I didn't think to check.  Now I see today that all the folders are completely empty.

Please help as I have lost artwork and unique files going back many years.

There's no sign of it in Deleted Items.  I don't know whether or not to upgrade to a higher version of Dropbox (am on Basic) in order to get phone support or whether even this act would somehow make the folders even more unrecoverable.

Any advice greatly received.

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Hey @vevaw, I've gone ahead and removed your screenshot and the folder name in one of your replies.

 

If I missed something or if you need anything else, let us know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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16 Replies 16

Rich
Super User II
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@vevaw wrote:

There's no sign of it in Deleted Items.


Is there anything listed on your Events page?

 


I don't know whether or not to upgrade to a higher version of Dropbox (am on Basic) in order to get phone support ...

In order to get phone support you would need to upgrade to a Business team plan which has a minimum of three users. Any paid plan would get you access to live chat and email support via the ticket system.

 

Note that upgrading won't have any effect on your ability to restore files (i.e. if you can't recover them with Basic, you wouldn't be able to recover them even if you upgraded).

vevaw
Explorer | Level 4
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Hi Rich, thanks for replying.

OK I might upgrade to see if I can get phone support.

In Events it says that I deleted the folder on 10th Jan (even though I didn't physically send it to Delete) and this was the day after I moved the folder into the other cloud so a sort of delayed Delete.  

Jay
Dropbox Staff
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Hi @vevaw, if the folder appears in events, do it show any other files in that event? 

 

Since this is now over 30 days ago, it wouldn't be possible to recover files from beyond that time, unfortunately. Upgrading to any other plan wouldn't help in this regard either, as it isn't retroactive.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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vevaw
Explorer | Level 4
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Hi Jay, it's not 30 days just two days ago, sorry I wrote Jan not Feb.  Is there any chance of recovery do you know?

Best wishes Vicky

Jay
Dropbox Staff
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If it's two days ago, then you should be able to recover that event, if there were files in it to begin with. 

 

Was this a shared folder or a private folder? 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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vevaw
Explorer | Level 4
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Private

Jay
Dropbox Staff
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Could you attach a screenshot showing the event exactly as it appears on the site on the events page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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vevaw
Explorer | Level 4
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[removed]

vevaw
Explorer | Level 4
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Referring to 'you removed (folder name) and 88 more folders'.  The 88 folders were contained within the main (folder name) folder.

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    Hannah Dropbox Staff
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    vevaw Explorer | Level 4
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