Files deleted after not logging in

rosita1

Dropbox emptied my account of all files because I had not logged in for too long of a time. I requested they restore my files, but to no avail. Now there are 2 files that show up from the ones emptied which indicates to me it can indeed be done. How can I get the rest of those files restored?

Mark

You cant - Dropbox deletes accounts after 12 months of inactivity. They are permanently removed from its servers.

However, files MAY appear locally if that hasnt sync'd to Dropbox, or, it was a share which is reopened.

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Hannah

Hey @rosita1, sorry to hear about this.

Were the files deleted, or was the account itself deleted and you were prompted to create a new one?

Did you receive an email that your account would be disabled due to inactivity?

Hannah
Community Moderator @ Dropbox
dropbox.com/support

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Files deleted after not logging in

Files deleted after not logging in

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