I have editing permissions but can't edit a file; says it's 'read-only'

[GarfField]

I am trying to edit a .docx file but am unable to, both from the web browser and the word document itself. I have downloaded the Dropbox desktop app and am not able to edit it when opening from there either. The file shows that I have permission to edit the file but when I open it, it will only open in "read only" mode. 

[Hannah]

Hey @GarfField, thanks for reaching out to us.

The 'read-only' property on a file that's saved to your computer, is not Dropbox related, it's a setting you can change through your computer's settings.

Are you on a Windows or Mac computer?

And can you also clarify what issue you have editing the file through our website?

Let me know and we'll go from there.