Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Sorry to jump in here, @Omar Azman!
Can we send you an email, so we can look into this a bit more closely?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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How do you mean 'lost' ? Unless you are a paying user history is only available for 30 days and after that wont show.
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Hey @Omar Azman, sorry to jump in, but can you clarify what you mean that the file does not load?
Are you getting a particular error when you try to preview it? If so, a screenshot would be very helpful!
Also, do you see any actions on this file logged in your events page?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Events page lists every change i made to the file but when i click on any of the highlighted files, i get the same result.
Could you try clearing your browser's cache or another browser and let me know how it goes @Omar Azman?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Same result. The thing is i have another gsheet file that opens normally and has been on my account for a long time too!
I hope it’s OK if I jump in, as well, Omar.
Can you also follow the steps in this Help Center article and send me a screenshot of what you see, if you try to restore a previous version of your file?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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