Moving a file is creating a copy in the original folder

[Niccodemure]

Morning
-When moving a file to another folder (sub or otherwise) The moved file will repopulate to it's original location, thus creating a copy.
-The file repopulates within minutes or within a couple hours
-I have also sat and watched as 10 files just came back after moving them
-Drag and drop as well as cut and paste both tried.

Any help would be appreciated

[Walter]

I see @areynoso. Thanks for the speedy reply!

At this point, I'll need a visual of this happening so may I reach out to your Dropbox associated email to work on this together?

[areynoso]

@Walter Yes you may. 

[Walter]

I just sent you a brief email to work on this internally @areynoso!

Whenever you find some spare time, please take a look at your inbox so we can pick this up from there.

[Niccodemure]

To add to this.. We are still experiencing this issue as well. It is exactly as Aretnoso desribes it.
I find that it is repopulated from two different users and the only thing in common is that they run Apple laptops.

[areynoso]

@Walter  @Niccodemure  Correct, my colleague Jon has an Apple computer and I am working with a PC ThinkPad.

[Walter]

@areynoso: I just replied to your email so please take a look at your inbox for my latest message.

@Niccodemure: Have you tried having those users move those files from their end (and machines)? 

If you do perform those actions from their devices and still notice this, please let me know and I'll send you an email to your Dropbox associated email address to work on this together with all of our tools at my disposal and account specific information. 

Thank you both for your cooperation so far! 

[areynoso]

@Walter I emailed you twice yesterday and once today. Please let me know that you received the information that was given. 

Thank you for all your help so far!

[Walter]

Thanks for the nudge here @areynoso!

Truth be told, I replied to you yesterday and I also sent you another email just now (the same as you seem to not have received it). Could you check your inbox again? 

Are you not getting my emails?

[bnmitchell]

Hi - Was there a solution on this? We are experiencing the same issues where we used to have none. 

Thank you!

[Walter]

Sorry to hear about this @bnmitchell.

As I'd need to take a look at your account's and devices' logs to better help with this, would you like me to reach out to your Community's email address so we can look further into this? 

In the meantime, have you checked the version history of an example file that's showing this behavior to see if they're being added back by a device you or a colleague of yours are using?