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sadlee's avatar
sadlee
Explorer | Level 3
1 year ago

My photos disappeared from my mobile app right in front of my eyes.

I opened my app as I normally do only to see my photos vanish from the screen in real time. I didn't press any buttons and never deleted any file. There's no record in my deleted files and nothing in...
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sadlee's avatar
sadlee
Explorer | Level 3
1 year ago
Hi Megan, After going through my emails i’ve found a link that stated i’ve deleted all my files on Nov 14th of 2023. I do not recall this delete and I’m sure I would’ve done something had I caught it in time. It states my files would have been restored and then permanently deleted until 6/12/2023. Please tell me this can be reversed in some way.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Did you check your Events and Deleted files pages online and no recent files were deleted there that can be restored?

 

If you’re on a personal Basic/Plus account, then the files would’ve been deleted after 30 days indeed and it’s not possible to restore them, I’m afraid.

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