No version history or rewind options on a folder

[sixtimesseven]

I have acidentally deleted a Folder and have now discovered that the rewind / history buttons do not seem to show up! I click on the three points next to the folder and I get "activity" and "folder activity" but no acuall history / rewind function!

I did move and for a short time delete all folder contents on my local Dropbox. So I would have to rewind the top "user" folder.

I got part of it back via restore deleted, but one of the most important subfolders is still missing! 

It was not a shared folder or anything and I should be able to rewind 365 days via Dropbox history with my advanced account.

Side note: I'm super frustrated that the feature does not work the ONE time I would actually need it in years!!! 

I had to restore stuff multiple years ago, it was simple and easy, today there are 1000 features more then back when but the most important one in my optionion is not working. Useless!

[Hannah]

Thanks for bringing this to our attention and sorry to hear about this, @sixtimesseven.

Are you on a paid Dropbox plan or a free account?

Have you tried to do this from a different browser or a private browsing window, to see if you get a different behavior?

I'd also suggest checking out your events page; you should also be able to restore large deletion events from there.

Let me know what you find.

[sixtimesseven]

Hi Hannah

I'm on a Dropbox Advanced Plan. If you could directly look into my account, that would be helpful 🙂

The events page has a huge amount of changes in there for the last couple days. And no proper search function. And it takes forever to load. Sorry, useless.

Private Window makes no difference. See picture attached.

[Hannah]

Thanks for the update, @sixtimesseven.

We have very limited visibility on account info through the public forum, I'm afraid.

Since you're on a Dropbox Business Advanced plan, though, I would definitely suggest reaching out to our support team.

They'll be able to perform the rewind for you, if need be.

Once you have your ticket number, please send it along to us as well.

Thanks.

[sixtimesseven]

Hi

Thank you! Ticket is: #23803019

Best

Andreas

[Nancy]

Thanks for that, Andreas! I found your ticket in our system and left an internal note on your behalf. Our team should get back to you as soon as possible.