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pasteve99's avatar
pasteve99
Explorer | Level 4
1 year ago
Solved

Old files still show up on the mobile app after I re-organized my files

I have completed a reorganization on my desktop DROPBOX folder (located under the C drive, users, my name, Dropbox). I just finished downloading all of the files. They are available on the web and sh...
Delete
Mobile
Organize
  • Hannah's avatar
    Hannah
    1 year ago

    Hmm, that's pretty strange, indeed.

     

    Can you check and confirm that your mobile app is linked to the same account you're signed into on the website and the desktop app?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hmm, that's pretty strange, indeed.

 

Can you check and confirm that your mobile app is linked to the same account you're signed into on the website and the desktop app?

pasteve99's avatar
pasteve99
Explorer | Level 4
1 year ago

Wow Hannah...that was it! I must have created a dropbox account with another email. I am going to delete that account and work with the correct email. Thank you very much for all your assistance!

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Oh, that's perfect, thanks for the update, Steve!

     

    I'm glad we were able to get to the bottom of this.

     

    If you need anything else, let me know.

     

    Have a great weekend!

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