Search not working

[Mmmooo]

Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???

[klundq1]

And basically only certain cases. I consistently will not find certain cases - for example I can always find Smith, John, but never ever Smith, James. They should both come up when I search Smith, but only John comes up. And it is always that same case that is missing, but I have other ones that are consistently missing too. 

[amcoffice]

Thank you, Walter.  I look forward to hearing from someone soon.

[WillAtOpenPixel]

Search is not working for us. We use Zapier search zap functions, and those aren't working either. We reached out, but they directed us to you since they use the same search function on your site. Files are there, no results. All apps are up to date. We're only searching online, and no need for mobile. 

[mgibert]

After updating client, my Dropbox don't search correctly in client.

I'm SysAdmin and in all of my computers, it's the same.

Can you help me? I need to downgrade Dropbox or can I wait for the next version because come soon?

PD: Sorry for my English, it's not so good 😞

[Hannah]

Hey @mgibert, thanks for bringing this to our attention.

Are you using a Windows or a Mac computer?

And are you only having an issue searching for files in your Dropbox folder, or other folders on your computer as well?

Let me know and we'll go from there.

[mgibert]

Hi @Hannah,

We use Windows 10 on all computers. You can see this snapshots with the problem.

I'm searching IT000 Document of first snapshot, but in second snapshot can't find it.

Snapshot 1

Snapshot 2

My version is 159.4.5870.

Thanks

[Walter]

Hi all, thanks for your reports so far. 

I just wanted to mention that there's an issue with the search functionality and you can track this incident on this page. 

Our engineers are working to fix the issue and we'll make sure to keep you posted with any updates we may have.

Once again, thanks for flagging this with us. 

[mpintomali]

Dropbox resolved this issue for me after several weeks and constant pushing on my part.  The engineering team was extremely slow and unresponsive.  They were the ones who had to fix it, and they finally did; but it was a poor experience to have had to have waited so long.  Since the fix, it has been working properly.  I hope this is helpful.

[kymh]

Hi team,

I am also facing the same issue after updating to Dropbox beta.

Confirm: Alfred isn't able to locate Dropbox files even if they are available offline.

[amcoffice]

Thank you @Walter for finally letting us know that it is a Dropbox problem.  Brutal truth is always better than the tech-support runaround.  I will keep a watch on the incident update page (probably too often), because I of course have huge projects due this week, and the search problem is making the workload almost double.  Oh well, thank you for the update.