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Trouble moving m4a files to other folders.

Trouble moving m4a files to other folders.

hellomoto
Explorer | Level 3

Hello!

I've been dealing with this issue for some time where if someone uploads an m4a file to a folder (in my case they are given a request link), I cannot move it to another folder to organize it. I routinely get the error message "Couldn't move 1 item to [insert name]" and I cannot for the life of me find a solution. It doesn't matter how many times I refresh, clean out my dropbox to make more space, drag it manually, or move it using the "move" function, I still have this problem and notably only with files that are m4a format.

 

Any advice? It would be much appreciated.

1 Accepted Solution

Accepted Solutions

Re: Trouble moving m4a files to other folders.

Walter
Dropboxer

Hey @hellomoto, sorry to jump in here, but could you try renaming the files and try to move them anew?

 

Do you still get the same errors?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Re: Trouble moving m4a files to other folders.

Nancy
Dropboxer

Hey @hellomoto, thanks for posting on the forum about this. 

 

As a first step, can you send me a full screenshot of the error message you keep receiving? 

 

Have you tried to reproduce this on another browser? Does the same issue persist? 

 

Finally, if you try to move an mp4 file from another folder on your Dropbox account to a different location, do you see the same error? 

 

Keep me updated on this!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Trouble moving m4a files to other folders.

hellomoto
Explorer | Level 3

Sure, here is the error message! 

Screen Shot 2022-08-16 at 6.08.08 PM.png

I tried on a different browser, it worked fine for a moment, but then I couldn't move the files again...

 

It doesn't matter which folder it is, it will be like this for several folders across dropbox.

Re: Trouble moving m4a files to other folders.

Walter
Dropboxer

Hey @hellomoto, sorry to jump in here, but could you try renaming the files and try to move them anew?

 

Do you still get the same errors?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Trouble moving m4a files to other folders.

hellomoto
Explorer | Level 3

Oh my god! That worked perfectly. Thank you so much!!!

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    hellomoto Explorer | Level 3
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    Walter Dropboxer
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    Nancy Dropboxer
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