cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to hear how a Strategic Program Manager, Veronika, uses Dropbox to keep projects on track? Well, click right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1
Ask
2
Comments

Trying to recover a file

Trying to recover a file

DREAMSLOTH
Explorer | Level 4

I recorded an interview in 2014 that was saved to my Dropbox account, and I kinda forgot about it until I started to refresh my portfolio.


I have the exact URL for the file [Removed as per Community Guidelines], which was originally made available to the public. However, the file appears to have disappeared from my account.

 

I don't believe I ever deleted the file, so I'm not sure why it would be gone. Can anyone help me figure out if there's a way to recover the file? The steps from the chatbot were not helpful, unfortunately.

 

Thanks in advance.

1 Accepted Solution

Accepted Solutions

Re: Trying to recover a file

Nancy
Dropboxer

Hi @DREAMSLOTH, hope it’s OK to jump in, too.

 

If the Dropbox account has been deactivated due to inactivity and/or a new one has been created in its stead, I’m afraid it’s not possible to recover it or the file that had been previously stored there. 

 

In this case, I’d suggest checking if the file could also be saved on another location on your computer, or even a second Dropbox account, in case you have one.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

View solution in original post

10 Replies 10

Re: Trying to recover a file

Jay
Dropboxer

Hi @DREAMSLOTH, thanks for bringing this to our attention.

 

Do you see the missing file on the events page or the deleted files page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Trying to recover a file

DREAMSLOTH
Explorer | Level 4

Hi Jay, there's no content in either Events or Deleted Files. Appreciate the reply.

Re: Trying to recover a file

Hannah
Dropboxer

Hey @DREAMSLOTH, sorry to jump in here.

 

Are you sure that the file was saved to your Dropbox account? And particularly to the Dropbox account you're searching for it in?

 

If this is your only Dropbox account, can you check your links page, to see if you can locate it?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Trying to recover a file

DREAMSLOTH
Explorer | Level 4

It's possible the file is associated with a now-deprecated email address ([personal information removed per the Community's Guidelines]), though I am certain the Dropbox account itself was not deleted. I was under the impression the account would exist in perpetuity even if the email is no longer in use.

Re: Trying to recover a file

Rich
Super User II

@DREAMSLOTH wrote:

I was under the impression the account would exist in perpetuity even if the email is no longer in use.


No, that's not accurate. You can sign in to a Dropbox account even if the email no longer exists (assuming you still know the password and there's no verification code sent to the email), but if the Dropbox account sits idle for more than a year then it gets deleted due to inactivity.

 

The fact that you're seeing no activity on your Events page would indicate that either the file was deleted beyond the amount of time that the Events page covers and can't be restored or, most likely, you're in a new, empty account that has no activity yet.

Re: Trying to recover a file

DREAMSLOTH
Explorer | Level 4

> Dropbox account sits idle for more than a year then it gets deleted due to inactivity.

 

This is most likely what happened then, the file I'm trying to recover is from 2014. Is there any way to restore the account, and if so would the file be available upon account restoration?

Re: Trying to recover a file

Nancy
Dropboxer

Hi @DREAMSLOTH, hope it’s OK to jump in, too.

 

If the Dropbox account has been deactivated due to inactivity and/or a new one has been created in its stead, I’m afraid it’s not possible to recover it or the file that had been previously stored there. 

 

In this case, I’d suggest checking if the file could also be saved on another location on your computer, or even a second Dropbox account, in case you have one.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Trying to recover a file

DREAMSLOTH
Explorer | Level 4

I lost any local copies and can't find it elsewhere, so it sounds like the file is lost. Appreciate y'all trying to support all the same!

Re: Trying to recover a file

Mesaboy1969
New member | Level 2

I read your post. Thank you. 
So..I reached the limit on the storage without paying..I went to inspect my files and pics and noticed a bunch of duplicates..so I deleted them. Signed out. Today I go to look and Dropbox app is treating as if I'm brand new.. 0.0% storage available etc.. 
What happened? Irreplaceable pics of my sister who passed last year..HELP.. 
Reach me please at [removed per the Dropbox Community Guidelines]

Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    Mesaboy1969 New member | Level 2
  • User avatar
    DREAMSLOTH Explorer | Level 4
  • User avatar
    Nancy Dropboxer
What do Dropbox user levels mean?
Need more support?