Two accounts previously linked not linked anymore

[Renicovanwyk]

I have 2 accounts on Dropbox. Have been using it this way for at least 3-4 years. One is a basic account which has all my files (2tb) and a plus account that was connected to the basic. Yesterday they were delinked or something happened and now I cannot transfer my files from basic account to plus account because I cannot create share link in basic account. My basic account is saying 1.7 out of 2tb storage used but its a basic account. I am very confused and just want my files to be working again. Back to the way it was. My teams was also deleted.

[Mark]

Hi @Renicovanwyk 

Unfortunately support for linked accounts / free Teams has ended. Emails have been sent out about this over the past few months. The only way to have it working as it was is to pay for an upgrade on one account to a Business plan: https://help.dropbox.com/teams-admins/team-member/free-teams-overview

[Nancy]

Hi @Renicovanwyk, sorry to jump in here. 

In regards to the issue you mention when trying to create shared links to your files, is there any chance that you may have exceeded your daily bandwidth limit?

You can check this link for more details. 

Hope this helps!

[Renicovanwyk]

I did check my cap and with a plus account you can do 400gb a day. Not sure if thats uploads and downloads?

[Renicovanwyk]

Thanks Mark. Unfortunately I missed those emails. Wouldve been nice to get a notification on the desktop app though.

[veemoar]

This is extremely frustrating. I never received these emails either. 

[Megan]

Hi @Renicovanwyk, sorry to jump in here! 

If you don't mind, I can send you an email so we can have a closer look into this. Let me know! 

[Renicovanwyk]

Yes please Megan.

[Nancy]

Hi again, @Renicovanwyk.

I just opened a ticket for you, so you can reply back to me in the same email thread, and we’ll have a look together. 

Cheers!