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deleting uneeded files

deleting uneeded files

Danny18
Explorer | Level 3
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I can access files via my mobile app in order to delete them. I cannot do this on the desktop application.

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
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Thanks for the screenshot!

 

You can check which email address is linked to your desktop app with these steps.

 

If the email address you see there is different to this one, you can sign out and back in to the app with the correct account/email address like this.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

11 Replies 11

Nancy
Dropbox Staff
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Thanks for posting here, @Danny18!

 

If you wish to delete files via the desktop app, you can open the local Dropbox folder on your computer, and delete your files/folders like you would normally do on your device. 

 

The changes you make should sync to your web account and to your mobile app, and the files will get removed from there, too. 

 

Are you having any issues in particular if you do this?

 

Let me know how this goes.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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718Rose1940
Explorer | Level 3
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I keep deleting my files and pictures that i don't want and dropbox keeps saying I am out of space.

 

718Rose1940
Explorer | Level 3
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Yes, My drop box says it s still full.

 

Megan
Dropbox Staff
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Hi @718Rose1940, let's jump right into this! 

 

In regards to the space being used in your Dropbox account, have you actually checked your Backups page to check if you've enabled this feature? 

 

Could you check, and let me know what you find? Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Danny18
Explorer | Level 3
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When I open the folder on my desktop the files that I see on my mobile app are not listed. Is it possible that I am logged into a different account on my desktop?

Danny18
Explorer | Level 3
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I uninstalled/reinstalled the desktop app. The app reports that I have used 2.3Gb out of 2.7Gb. I clicked on the video folder...nothing there. I clivked on the photos folder and saw a very quick screen with what looked like a screen undergoing population. All I saw was the outline of pics. Then I got a caricature of a sleeping dog on a pillow.

Nancy
Dropbox Staff
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Can you send me a screenshot of what you see when accessing your local Dropbox folder, @Danny18

 

Is the storage space you mention the same as the one reported here?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Danny18
Explorer | Level 3
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Danny18_0-1678971701072.png

Thank you for your help,

In answer to your question, I do not know if the storage space that is in screenshot is the space that the app is looking at. I'm wondering if I have a separate account. If so, how do I point the app to the account that I am using?

Nancy
Dropbox Staff
Go to solution

Thanks for the screenshot!

 

You can check which email address is linked to your desktop app with these steps.

 

If the email address you see there is different to this one, you can sign out and back in to the app with the correct account/email address like this.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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