cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you’ve changed your email address, now's the perfect time to update it on your Dropbox account and we’re here to help! Learn more here.

Dropbox API Support & Feedback

Find help with the Dropbox API from other developers.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox search may not be working as expected

Dropbox search may not be working as expected

Ciro_Tr
Explorer | Level 3

Hello we know that on 2022-10-18 dropbox had problems with the search function.
The solution to the problem was released on 2022-10-20. However, we still have problems with the search function.
We use the dropbox-core-sdk java api version 5.1.1 do we need to perform a version upgrade?
thanks
Ciro

5 Replies 5

Greg-DB
Dropbox Staff

You shouldn't need to upgrade your SDK because of that search disruption. If you're still seeing search issues, feel free to open an API ticket with details for help.

Ciro_Tr
Explorer | Level 3

Thanks for the reply.
I updated the version from 5.1.1 to 5.4.4 (latest available on the maven repository) but the problem persists.
As suggested I have opened an API ticket

 

amcoffice
Collaborator | Level 10

I will open a ticket as well since that may be the only to get attention.

BPCABA
Explorer | Level 3

We are STILL waiting for a solution. 

We use TAGS extensively on dropbox to search for content we have tagged and this is not working. 

 

When can we expect a reply - We are paying for dozens of licenses and not having basic search and indexing working is non-negotiable. 

 

Please advice. 

Greg-DB
Dropbox Staff

@BPCABA There was a recent search disruption, but it should be working again now. Please try again and contact support if you're still seeing any issues.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Greg-DB Dropbox Staff
  • User avatar
    BPCABA Explorer | Level 3
  • User avatar
    amcoffice Collaborator | Level 10
  • User avatar
    Ciro_Tr Explorer | Level 3
What do Dropbox user levels mean?