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Account won’t Upgrade to Plus after App Store Renewal

Account won’t Upgrade to Plus after App Store Renewal

moreolivia
New member | Level 2
I have been using Dropbox for years and this is the first time I’ve run into this problem.

My account was downgraded because I couldn’t automatically renew.

Finally got the money to renew and tried to upgrade to Professional through the Dropbox site.

The Apple App Store then charged me for my original Dropbox Plus account renewal.

I then cancelled my Professional Account trial so I wouldn’t be charged twice.

I was downgrade to 2GB and can’t even get access to my Dropbox Plus without a prompt to pay AGAIN.

Can’t submit a billing form because the form assumes I want to cancel my App Subscription (I don’t want to cancel!!!)

Apple Support promptly responded to my request and told me to contact -guess who?? - Dropbox!!!

I need access to my account for my business and I don’t know what to do.
1 Accepted Solution

Accepted Solutions

Re: Account won’t Upgrade to Plus after App Store Renewal

moreolivia
New member | Level 2
Just updating this in case anyone else is searching for a solution to the same problem.

If you have purchased your plan through the App Store and Dropbox is not allowing you access to your account, go to Settings (the gear mark in the top right corner) and scroll down to Restore Purchases. This works from any device you are logged in to. I couldn’t open my iPhone app but I restored from my iPad and now everything is back to normal.

Also if you need to contact Dropbox customer service, a DM on Twitter is probably the fastest, easiest way.

View solution in original post

2 Replies 2

Re: Account won’t Upgrade to Plus after App Store Renewal

moreolivia
New member | Level 2
To add further insult to injury, when I tried to log out and log in again it wouldn’t even let me access my files without upgrading to a plan I ALREADY PAID FOR!

Re: Account won’t Upgrade to Plus after App Store Renewal

moreolivia
New member | Level 2
Just updating this in case anyone else is searching for a solution to the same problem.

If you have purchased your plan through the App Store and Dropbox is not allowing you access to your account, go to Settings (the gear mark in the top right corner) and scroll down to Restore Purchases. This works from any device you are logged in to. I couldn’t open my iPhone app but I restored from my iPad and now everything is back to normal.

Also if you need to contact Dropbox customer service, a DM on Twitter is probably the fastest, easiest way.

View solution in original post

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    moreolivia New member | Level 2
What do Dropbox user levels mean?
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