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Re: Cannot Login to IOS app

Cannot Login to IOS app

ToriMatoga
Explorer | Level 3

I am unable to login to the dropbox app from my iPhone. My iPhone is updated and so is my account. Any advice? 

9 Replies 9

Re: Cannot Login to IOS app

Jay
Dropboxer
Hi @ToriMatoga, thanks for posting on the Community!

What error do you get when attempting to login to the app?

What version of iOS and the Dropbox app are you running?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot Login to IOS app

ToriMatoga
Explorer | Level 3

Hi, I'm using IOS version 15,0,2 and the dropbox app is version 256,2.

 

I get the error that my username and password dont work. 

 

Thanks! 

Re: Cannot Login to IOS app

Jay
Dropboxer
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot Login to IOS app

ToriMatoga
Explorer | Level 3

Hi, that solution did not work unfortunately. 

Re: Cannot Login to IOS app

Jay
Dropboxer
Are you certain you're entering the correct email and password for your account?

Have you tried resetting the Dropbox password to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot Login to IOS app

ToriMatoga
Explorer | Level 3

Yes, I tried resetting my password and yes i am sure all information is correct. Is there something else I can do? I need the mobile version for my job. 

Re: Cannot Login to IOS app

Jay
Dropboxer
Are you part of a Dropbox Business team, which could have device approvals enabled?

Could you attach a screenshot showing the error you're getting, while hiding any personal information?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot Login to IOS app

ToriMatoga
Explorer | Level 3

Hi, I am part of a business team, and I am not an admin. 

 

Here is a screenshot:

Screenshot Dropbox Login.jpeg

Re: Cannot Login to IOS app

Jay
Dropboxer
Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system! 

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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