I didn't get my 100 GB HP promotion for Dropbox

[kresho]

Hello,  

I bought a new HP desktop computer 2 days ago. It should have included a year-long promotion with 100 GB included.  

However, after data migration from the old computer, that offer is no longer available. How can I redeem it? 

Thanks, Kresho

[Lusil]

Hey @kresho, let's see what we can do here. 

Was the desktop app pre-installed on the device or did you download it? 

Also, could it be that you've redeemed the same type of HP promotion already in the past? 

You can double-check that from your Plan tab, under Earn more space. 

Have a look at these and let me know what you find, thanks!

[kresho]

Hello Lusil,  

The app was preinstalled, but it seems that it was overwritten after a backup restore was made.  I had (an expired) Samsung promotion in 2014.   Hope that helps. 

Krecho. 

P.S. would a serial number of the new HP computer help? 

[Lusil]

Just to make sure that we're on the same page, did you restore some files or the system itself? 

Did you have to reinstall the desktop app?

PS. I'm afraid a serial number in this case wouldn't help me, but we'll see what we can find on this together!

[kresho]

Hello Lusil, 

I believe that restore reinstalled the original app and installed the one from old system.

[Walter]

Hi there @kresho; how are you today?

I'm sorry to jump in here, but I just wanted to ask if you've ensured that your account and device are meeting the criteria mentioned in the relevant documentation. 

Could you take a look and let us know what you find?

[kresho]

Hello @Walter

I believe that I meet all the criteria: I bought a brand new HP computer (october 2020) and I have hever used a HP promotion (I have used Samsung promotion though). 

Hope that clears the doubts. 

Regards

kresho

[Walter]

Thanks for all the additional information @kresho. 

May I reach out to the email address that's connected to your Community's profile so we can look further into this? 

[kresho]

Yes, of course, I don't have to publish it here, right?

[Walter]

You're right @kresho; no need for that. 

I just sent you a brief message so we can investigate further.

Please take a look at your inbox for my email and we'll take it from there.