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Mobile Authenticator not working

Mobile Authenticator not working

Daniel J.8
New member | Level 1
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Using 2-step verification, I've recently tried switching from receiving texts to using the mobile authenticator. However, the latter is not working.
I'm getting 'invalid' code when i try to input the code generated. How is this possible?
Is there no other way to use 2-step authenticator without having to resort to texts?

78 Replies 78

ronosolo777
Explorer | Level 4
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Dear Sir / Madam,

 I am not receiving SMS to login to my account, please this is not professional service from dropbox.
I have tried many times since days gone and nothing works.

I do not have any connected device to the account and I have read all articles on your website and nothing works.

You are recommending us to activate to 2FA features for our accounts to secure it more and after all of that it is not working !!!!

 

Best Regards

Megan
Dropbox Staff
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Hey @ronosolo777, thanks for posting here, and sorry to hear about it. 

Would it be okay for me to reach out to your email, so we can have a closer look into this together?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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ronosolo777
Explorer | Level 4
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Pleaseeeeeee, i had posted yesterday on the community and I couldn't reply the drpboxer LORI, i cant press the reply button !!!!!!!!!!!!

Megan
Dropbox Staff
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Hey @ronosolo777, no worries! 

You should have an email from me.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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ronosolo777
Explorer | Level 4
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Dear Lori, 

I am really confused, i have sent you an email from the one facing issue with and you haven't answered or helped, I am so sorry to say this is nor professional support from dropbox.

Mark
Super User II
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Lori emailed you on Thursday as per this thread

 

Have you replied back yet? Note, however, that support do not work weekends so you wont get a reply until Monday at the earliest. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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ronosolo777
Explorer | Level 4
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and I immediately replied Lori once I received her email

Mark
Super User II
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She/support will get back to you soon as possible.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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ronosolo777
Explorer | Level 4
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it is more than 10 days since the first email to dropbox support Mark !!!!

ronosolo777
Explorer | Level 4
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Dear Dropbox Community,

I have been asking the community and emailing the support since more than 13 days, and unfortunately no one is helping out. I was in contact with @Megan and she suddenly stopped answering, then super user @Mark answered on behalf of Lori and he also disappeared. 

I have sent them all many emails as per their requests and no response at all !!!! and I am trying to add replies to my earlier post and i couldn't because the reply button is not activated on posts !!!!

I would like to know, are you going to help me with my issue. Please I need clear answers from you guys.

I will explain my problem again: I am not receiving SMS verification code to login to my other dropbox account.

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Top contributors to this post

  • User avatar
    Megan Dropbox Staff
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    8923252 New member | Level 2
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    ronosolo777 Explorer | Level 4
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