Want to delete my account - no option available in General setting

[audrey smondack]

I want to delete my account and everything, doc anfd files related BUT unlike what it is said in help center there NO "delete account" option in General settings. Please procede ASAP !!

I'm furious I cannot simply delete in a click. This is my right as a user so I would appreciate this to be done right away.

[Michael123]

The option to delete does not appear. I mentioned this in my first message. Can someone from Dropbox help please?

[Daphne]

Hey there @Michael123!

If you're not seeing the option to delete your account then it could be due to your account's current plan. You can check out your plan from here.

If you're account is currently on a paid plan, your account will need to downgrade to the Basic plan before you can delete it.

Otherwise, if you account is Basic then it may be that it's part of a free team. This can happen if the account was part of a Business trial at one point.

In this case, you can check out the steps on how to leave the team here so that you can delete the account.

Let me know if you have any questions!

[chriscampbell]

All the instructions say go to Settings, then General, then Delete Account.  The problem is I don't have an option to Delete Account.  I can't see it anywhere.  Is there something missing or is there something I have to do before the Delete option shows up?  I think my account is just a personal account but I can't find where to confirm that.  If it's an advanced account how do I find that and delete the account?

[Daphne]

Thanks for posting @chriscampbell!

When you have the chance, please check out my previous post here and let me know if that info helps.

Let me know if you have any questions!

[chriscampbell]

Thank you Daphne.  I checked my account and it's a Basic account.  I also work for myself so there's no team that I could have ever been a member of.  Is there another way?  

[Daphne]

Thanks for the update @chriscampbell.

Would you mind sending me a screenshot of your plan page?

If you ever tried out a Business trial, your account could have been reverted to a free team after the trial expired. 

In this case, the account would show as Basic, but just underneath it would also show "A member of xyz account".

Keep me posted!

[chriscampbell]

Thank you Daphne.  I don't see how to attached my screen shot.   Under the Dropbox Basic is does say "You’re a member of the Chris F Dropbox account.

Does that help or how do I send you the print screen.  The reply button to your post is grayed out so I can't use that either. 

[Lusil]

Hi there @chriscampbell, thanks for reaching back to us. 

If you have any trouble attaching an image in your response, you can always send us a shared link of it. 

Keep us posted!

[JGW19]

I am trying to delete and old Basic account that I no longer use and I have followed the instructions for deleting an account but when I go to Settings/General, there is no option for "delete account"

[Lusil]

Hello @JGW19, thanks for posting on the Dropbox Community!

I moved your post here, where other users have expressed a similar issue. 

When you have the chance, check out what is suggested and let us know if you have any trouble along the way. 

In the meantime, I hope you have a lovely weekend ahead!