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BeckyO's avatar
BeckyO
Explorer | Level 4
4 years ago
Solved

Dropbox files Preview pane

From File Manager, when I click on a .pdf, the preview pane shows this:

Index of C:\users\owner\dropbox\  and then lists everything in my dropbox.  This shows on everyone's pc I have shared the folders with.

 

This is only happening in the first two folders that I know of.  I have at least 25 folders.

 

desktop
Preview

10 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi BeckyO, thanks for bringing this to our attention.

    In order to understand exactly what you're seeing, could you attach a screenshot showing this behavior on your device?

    Could you also let me know what version of Windows you're running?

    This will help me to assist further!
  • BeckyO's avatar
    BeckyO
    Explorer | Level 4
    4 years ago

    Jay,  I have windows 10.   This Index shows only and on ALL .pdf's in the first two Dropbox folders, above the .dropbox.cache (you can see to the left) Normally I would see the actual .pdf and I still do on all the files after the cache folder.

  • Sesame1's avatar
    Sesame1
    New member | Level 2
    4 years ago

    hi I have the same problem but this is what I can see

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Sesame1, sorry to jump in here, but have you tried removing the # sign from your folder names as Rich suggested?

     

    I can see at least 6 folders with that symbol in their names in your screenshot. 

  • BeckyO's avatar
    BeckyO
    Explorer | Level 4
    4 years ago

    Yes,  It was the # causing the issue.  I removed all of them and directed my other team members to do the same and the issue was cleared up!

     

    So Thankful for this community!!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey essamabdeen, thanks for posting to our Community.

     

    I appreciate the screenshot, but can you please give us some more info here? Are you having some kind of issue?

     

    Is the info in this thread perhaps what you're looking for?

     

    Keep me posted.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    essamabdeen wrote:

    Re: Index of C:\Users\Info\dropbox

    Remove the # sign from your file/folder names. It's a known Windows issue, unrelated to Dropbox.

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