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Dropbox no longer showing on my ipad when I want to post a photo to e.g. Facebook or Etsy.

Helpful | Level 6

Since lunchtime UK time today Dropbox is no longer showing on my ipad when I want to post a photo to Facebook e.g. or Etsy.   When I click add a photo and press Browse, Dropbox is not there to pick any of my many photos.   I only have an ipad and I can download the photo physically from the app and store in my photos and select to post from there but Dropbox itself was so convenient and I didn't have to download and remember to delete the photo out of my photos to free up space.

 

Anybody got a clue what's happened?   Is it an update or a fault?   I have uninstalled the app and reinstalled but still the same problem.   I've looked in settings to see if there is a switch to click to connect Dropbox to iOS Files on the task bar but can't find anything.   

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Re: Dropbox no longer showing on my ipad when I want to post a photo to e.g. Facebook or Etsy.

Helpful | Level 6

I have now solved this.  In the Files App on the left hand side Dropbox was not showing.   I clicked on the 3 dots menu and chose edit and Dropbox was turned off (wasn't before) so I turned it on and rebooted and now I can browse my Dropbox.

 

Hope this may help other people as the info in the article did not mention this.   thanks for your help

View solution in original post

5 Replies 5
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Re: Dropbox no longer showing on my ipad when I want to post a photo to e.g. Facebook or Etsy.

Dropboxer
Dropboxer

Hi @Capri, welcome to the Dropbox Community!

 

As a first step, could you try adding Dropbox as a location to your Files app? 

 

If it's already there, could you remove it, reboot your device, and add it again? 

 

Let me know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox no longer showing on my ipad when I want to post a photo to e.g. Facebook or Etsy.

Helpful | Level 6

I have gone to my files, the app is installed but is not shopping in my locations and I don't know how to add it or why it disappeared.

Highlighted

Re: Dropbox no longer showing on my ipad when I want to post a photo to e.g. Facebook or Etsy.

Dropboxer
Dropboxer

Thanks for getting back to me, @Capri

 

You can check out this article which has more info on adding Dropbox as a location on your Files app. 

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox no longer showing on my ipad when I want to post a photo to e.g. Facebook or Etsy.

Helpful | Level 6

I have now solved this.  In the Files App on the left hand side Dropbox was not showing.   I clicked on the 3 dots menu and chose edit and Dropbox was turned off (wasn't before) so I turned it on and rebooted and now I can browse my Dropbox.

 

Hope this may help other people as the info in the article did not mention this.   thanks for your help

View solution in original post

Highlighted

Re: Dropbox no longer showing on my ipad when I want to post a photo to e.g. Facebook or Etsy.

Dropboxer
Dropboxer

Thanks for keeping me in the loop, @Capri, and glad to hear that you were able to resolve your concern in the end!

 

If anything else comes up in the future or you have any other questions, don't hesitate to give us another nudge. 

 

In the meantime, I hope you have a wonderful day ahead!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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