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I removed a huge shared access Dropbox folder, but my hard drive free space didn't increase

I removed a huge shared access Dropbox folder, but my hard drive free space didn't increase

pazul
Helpful | Level 5

I'm new to the forum but not at all new to Dropbox — i've been a customer since the early days.

My question: I've been on a project where I joined two very large shared folders that had a lot of video files. My hard drive space steadily decreased as new project files were added and those folders grew, but I figured I'd be fine since I was only temporary to the project. I finished the project today, and did the normal 'Remove My Access' from the shared folders, fully expecting my free hard drive space to return. 

 

It did not.

 

What gives? I emptied the trash, restarted, looked to see that the files were gone (they are)  — nothing works.   Can someone please explain/help?

1 Accepted Solution

Accepted Solutions

Re: I removed shared access but my hard drive is still depleted

pazul
Helpful | Level 5

OK, I figured out what was wrong.  Dropbox saves recently deleted files for a period of time. So even though I had synched with Dropbox as normal, the files remained in a hidden folder cache.  Displaying hidden folders (Mac) is pretty easy, just hold down Command + Shift + the period key (.) — did that and voila, there they were. Manually deleted them again and emptied the trash and the hard disk free space returned to normal.

 

 

"Dropbox stores a cache to help with logging and with undo-ing accidental deletions. This means, however, that when you delete something, it is not gone right away. This cache stores things for approximately 3 days, but if you want to get rid of things sooner than that, you can manually delete things."

Link to full article 


Dropbox documentation at:

https://www.dropbox.com/help/desktop-web/cache-folder

View solution in original post

1 Reply 1

Re: I removed shared access but my hard drive is still depleted

pazul
Helpful | Level 5

OK, I figured out what was wrong.  Dropbox saves recently deleted files for a period of time. So even though I had synched with Dropbox as normal, the files remained in a hidden folder cache.  Displaying hidden folders (Mac) is pretty easy, just hold down Command + Shift + the period key (.) — did that and voila, there they were. Manually deleted them again and emptied the trash and the hard disk free space returned to normal.

 

 

"Dropbox stores a cache to help with logging and with undo-ing accidental deletions. This means, however, that when you delete something, it is not gone right away. This cache stores things for approximately 3 days, but if you want to get rid of things sooner than that, you can manually delete things."

Link to full article 


Dropbox documentation at:

https://www.dropbox.com/help/desktop-web/cache-folder

View solution in original post

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