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Why can't I download files and folders from Dropbox to my computer?

Why can't I download files and folders from Dropbox to my computer?

Wayne P.1
New member | Level 1

I am new!

this system as presently experienced is worthless ---so it can't be right? Can't download any folder or file unless through email

1)don't you have simple step by step instructions to download entire folder or pic without going through email
2)once email pic is received, there is no way to down load it --only drag to desktop giving an unacceptable file of 160kb per pic

where do i find instructions?

1 Accepted Solution

Accepted Solutions

Re: can't download file or folder from dropbox to my computer---only choice is through email?

Walter
Dropboxer

Hey @Korky K. ,

 

Thanks for reaching out!

 

The "Downloads" folder is a default one where all the downloads you initiate from your browser go to. This is specific to your browser (and computer) settings and is not related to Dropbox. 

 

There are ways to change the default location of your (browser's) downloads depending on the one you use and you should be able to find more about how to do this using a web search. The option to change this can usually be found in your browser's preferences or advanced settings. 

 

I hope this helps! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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45 Replies 45

Re: can't download file or folder from dropbox to my computer---only choice is through email?

Ed
Dropboxer

Hi there

Sorry for the delay - are you still having issues?




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: can't download file or folder from dropbox to my computer---only choice is through email?

william b.41
New member | Level 1

my problem is simpler-can't download MP4s..they are there in the dropbox list but the option to download is not available. ISN'T THIS THE BASIC FUNCTION OF DROPBOX??!!  WTF?

Re: can't download file or folder from dropbox to my computer---only choice is through email?

Ed
Dropboxer

Hi William

For large files I'd advise you use the desktop client so it can sync smoothly with your computer. 




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Questions asked in the community will likely receive an answer within 4 hours!)

Re: can't download file or folder from dropbox to my computer---only choice is through email?

Todd W.11
New member | Level 1

Aside from using the Dropbox desktop client, what is the best way to download a file to my computer from the web client?

There is no obvious choice. I used to right-click and "download file" was an option. 

I have clients that prefer to attach documents via email, and are not comfortable using share links, etc... with people they send files to. 

Thanks!

Re: can't download file or folder from dropbox to my computer---only choice is through email?

Krishna C.1
New member | Level 1

>Doesn't show the download option . Why ? How to fix it ?</p>

Re: can't download file or folder from dropbox to my computer---only choice is through email?

JohnDropbox
Dropboxer

Hi guys,

The reason the download option doesn't appear and is replaced by the "Open" option is because these files are already on your computer. This is because you have the Dropbox software on your computer and these files are already in your Dropbox folder.

So if you press "Open" the folder will open on your computer. This saves you having to download a file that is already on your computer.

Re: can't download file or folder from dropbox to my computer---only choice is through email?

Todd W.11
New member | Level 1

It appears "Download" is back now. 

Thanks Ezio, it makes sense to open the file too, but I have some clients that cannot seem to wrap their heads around how Dropbox works and they were looking for an easy way to (re)download the file from the browser so they could attach to an email and were struggling finding a way to do that. 

It's possible these are the same non-tech people that struggle understanding how Finder/Explorer works and may never understand how to organize files on a computer. 🙂 I'm not sure what could be done to educate them. 

Re: can't download file or folder from dropbox to my computer---only choice is through email?

Hollie M.
New member | Level 1

Please sos!   I am desperately trying to download a wave file into my work software from Dropbox.  It doesn't give me the download option, as it used to, so that I could select and download into my specific work software!  That the hell??? Is there anyway I can get the download function back?  And why did it change all of a sudden???!!!!

Re: can't download file or folder from dropbox to my computer---only choice is through email?

matt b.68
New member | Level 1

i want the option to download ANY file also. it seems really inconsistent. Im sure I used to be able to do this to any file. There are times when dropbox "thinks" the file its on my pc but it really isnt. Like when ive paused syncing, then forgotten its paused and broken a file. To revert and open previous version requires me to sync heaps of data

Australian internet means sometimes i cant work on the file i want. 1-2mb a second max in sydney on ADSL2+

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