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FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

JulieV
Explorer | Level 4

Can't open my Dropbox on my IPad and IPhone with message saying (reached plan's limit). I'm on basic free plan...has something changed? Have Dropbox on my PC, IPad, and IPhone.

1 Accepted Solution

Accepted Solutions

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

Walter
Dropboxer
Sorry to jump in here, but this should be resolved in the latest iOS version @JulieV.

Can you update your devices' OS and let us know if you still get this error? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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8 Replies 8

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

Elixir
Super User

Hello @JulieV, with Dropbox free/basic plan, you should be able to use Dropbox in upto three devices. Can you please check the Device section in https://www.dropbox.com/account/security It could be that one of your devices unlinked and linked again, so you reached three device quota limit. You can remove that device and link again.

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

JulieV
Explorer | Level 4

okay will try that and let you know

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

JulieV
Explorer | Level 4

Tried deleting my devices on my PC and then re-installing the app on my IPhone and Ipad with my  PC login info. My documents are there but when I try to open them with my protection password it says Decryption failed and won't open? Thanks for trying to help.

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

Walter
Dropboxer
Sorry to jump in here, but this should be resolved in the latest iOS version @JulieV.

Can you update your devices' OS and let us know if you still get this error? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

JulieV
Explorer | Level 4

I will try that and let you know...Thanks!

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

JulieV
Explorer | Level 4

You were right...both my devices has an update to be done. Afterwards everything was back to normal, THANK-YOU! 

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

JulieV
Explorer | Level 4

Thanks...again!:relieved:

Re: FREE BASIC USER - PLAN DEVICE LIMIT MESSAGE?

Walter
Dropboxer
No worries, Julie. I'm glad to hear it's sorted now. 

Enjoy the remainder of your week and see you around the Community! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Walter Dropboxer
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    JulieV Explorer | Level 4
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