How can Dropbox folders show in Windows Explorer

[Nick377]

I am trying to set up a new laptop (Win10). My Dropbox files show in the browser but not in Explorer which is not what I'm used to and makes life difficult. Can you help please?

[Nick377]

I see that Dropbox limits users to 3 devices. My new laptop replaces one that failed and has been scrapped by the manufacturer (ASUS). Could that be an issue for this installation? (How would Dropbox know my old laptop is deceased?)

[gregoc]

You can remove any old devices through settings.

• Go to dropbox.com.
• Click on your avatar in the top-right of the page.
• Click Settings.
• Click Security tab.
• Scroll down to the Devices section.
• Click the X beside any old device that you would like to unlink. 
• You can then click on the avatar again and click Install. 

[Nick377]

I've removed several old devices but not down to 3 yet. Is this the source of my problem? I have a desktop, a new laptop, phone, tablet and an old (Win7) laptop for emergency use only. For the last 3 I only need browser access occasionally.

[gregoc]

Most likely, yes. Basic accounts are only allowed 3 total devices to be logged in at the same time (this does not include dropbox.com access). So the devices that only need web access, I would make sure those are removed.

[Nick377]

Thanks, I'll try that

[Nick377]

That not it, still not showing in Explorer

[gregoc]

Have you installed the Dropbox desktop app?

https://www.dropbox.com/install

[Nick377]

I now have things correctly on 2 of my 3 main devices, I expect I can complete the old laptop eventually. Although I had the desktop icon on the new machine it looks like the installation was incomplete until the 3rd attempt. No doubt this was my error but a simple, elegant system has got complicated.

I cannot sign in on my phone. Do I need to uninstall and reload the app or can I not even view files on this handy device now? If not Dropbox has lost its appeal for me.

[gregoc · Accepted solution]

Seems like something is going on. I would put a ticket into Dropbox Support.

Log a ticket to support:

www.dropbox.com/support

Track at http://dropbox.zendesk.com