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I can't edit using Microsoft Word

I can't edit using Microsoft Word

Sa56
Explorer | Level 3

I am not able to edit my document in Microsoft word through dropbox . From 3-4 days it showings than you have only 5 attempts left to edit and the last one I used today but now I’m not able to edit.

How to edit ?? (All I’m doing in ipad pro)

15 Replies 15

Re: I can't edit using Microsoft Word

Jay
Dropboxer
Hi @Sa56, thanks for posting on the Community!

Are you definitely opening the Word files directly from the Dropbox app, and not from the Word app first?

Could you attach a screenshot showing the message you're getting on your device?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't edit using Microsoft Word

Sa56
Explorer | Level 3

yes I'm opening it from the dropbox (not from word)

IMG_1122.jpeg

Re: I can't edit using Microsoft Word

Jay
Dropboxer
Are you signed into a Dropbox Business account, or a personal account?

What plan do you see on this page?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't edit using Microsoft Word

Sa56
Explorer | Level 3

Personal account 

Re: I can't edit using Microsoft Word

Jay
Dropboxer
Are you currently signed into a Microsoft account in the Word app, even without an Office 365 subscription?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: I can't edit using Microsoft Word

Sa56
Explorer | Level 3

Yes 

Re: I can't edit using Microsoft Word

Jay
Dropboxer
Could you try uninstalling the Word app, rebooting the device, and then re-installing it to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: I can't edit using Microsoft Word

Sa56
Explorer | Level 3

Done.. reinstalling 

but not work 

Can you please help me as early as possible beacuse this process is very time consuming ?

Re: I can't edit using Microsoft Word

Jay
Dropboxer
Is this occurring for any Word file on your account? Is the file you're trying to edit in a shared folder?

Have you tried creating a new Word file via the Dropbox app and attempt to edit it on the Word app?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Sa56 Explorer | Level 3
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