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Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

9798
New member | Level 2
Go to solution

iphone 6
latest ios 

in dropbox ios app (and on Mac Desktop), both my DB accounts show up.

In mail, go to "attach file" and no DB accounts show up in Locations.

In ios Files,  no DB accounts show up in Locations.

This happened last time there was a major ios upgrade, and we had to stand around while DB blamed Apple.

(Please join this with the same issue feedback I just sent, that DB just acknowlkedged with a link that I can't open using these credentials - add feedback to THIS Q&A please, not the other way around)

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
 
If so, try enabling them, tap ‘Done’ and see if this works for you now.
 
Keep me posted with any updates.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

21 Replies 21

Jay
Dropbox Staff
Go to solution
Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
 
If so, try enabling them, tap ‘Done’ and see if this works for you now.
 
Keep me posted with any updates.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

9798
New member | Level 2
Go to solution

"I don't know whether to slap you, kiss you, or salute you!"

- Bill Guarnere, Band of Brothers

*** thank you.

Also, FileNames are showing up now, but without suffixes  

Makes it hard to choose if user has multi types of a file normally only distinguished by .txt, .pdf, .doc

Jay
Dropbox Staff
Go to solution
Glad to have helped with that!
 
Thanks for the new info, this might be more related to how the integration with the iOS Files app works, since iCloud files appear the same way when viewing via their location in the app.
 
However, I’ll forward this feedback to our dev team for their awareness to see if this can be improved in future!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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9798
New member | Level 2
Go to solution

"this might be more related to how the integration with the iOS Files app works, since iCloud files appear the same way when viewing via their location in the app."

When you're right, your're right!

PS - I can't hit reply or upvote an answer on this page until AFTER I "Accept as Best Answer".

9798
New member | Level 2
Go to solution

Now the upvote button doesn't work at all.

Please ask DB forum page designers to test on Safari.

Thanks!

Jay
Dropbox Staff
Go to solution
Hmm… I just tested that out here on another thread and it seems to upvote fine. 
 
If you’d like to try, you can try using incognito/private browsing mode without any extensions running, or clearing your cache to see if this helps.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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sleekitwan
New member | Level 2
Go to solution

Thankyou Jay, this feature was blocking my use of NCH Wavepad to get audio available easily from iphone to other devices. See pics below - Their size seems a little indiscriminate...shows clearly what the controls look like once you hit the ‘files’ icon...

best

sleekitwan

3F11E07C-6F0C-4A4C-9B4C-9A1AD545C37B.jpeg

HIT the EDIT then you see this...

6858A817-438B-47BF-9A49-8D3622D3DF5F.jpeg

Mpm2019
Explorer | Level 3
Go to solution

Jay. My Dropbox shows only two pages of the pdf of Science magazine (I haber full subscription). I used to view all types of pdf s on my iPad, iPhone and my Mac. Now the files seem to be there at iPad but content does not come up when I click on the pdf. It keeps waiting. 

There are no problems with any connections or permissions. 

thanks. 

Jane
Dropbox Staff
Go to solution
Hey @Mpm2019, welcome to the Dropbox Community; you’ve reached Jane this time!
 
It sounds like the issue you’re experiencing is slightly different than the OP’s. In order to make sure I’m further advising correctly, can YOU clarify the following for me? 
 
  • Are you facing an issue previewing your .PDFs through the Files app or through the Dropbox mobile app?
  • Does your description apply to accessing your .PDFs when attaching to a third-party app? 
  • Could you include a screenshot (masking personal info) in your next message for me outlining me what this looks like on your end?
Once I have this info, I‘ll look into this further. Thanks again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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