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Why can't I share any folders on my account?

New member | Level 2
New member | Level 2

Dropbox has worked great for many years for me. As of today I cannot Share any folders and I can't figure out why.

1 Accepted Solution

Accepted Solutions
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Re: Why can't I share any folders on my account?

Dropboxer
Dropboxer
It sounds like the browser isn’t able to render the page, or the connection is slow somehow.
 
Could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
Keep me posted with any updates!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

5 Replies 5
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Re: Share any folders

Dropboxer
Dropboxer

Hi there, could you let me know the exact message you’re getting when trying to share a folder?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Why can't I share any folders on my account?

New member | Level 2
New member | Level 2

Thanks for your quick response.

I put a check mark next to the folder then hit the Share button. That usually takes me to a window where I can type in the address of the person I want to send the folder to.

When I'm in that window it will not accept an e-mail address.

At the bottom of the window I see the 3 dots darkening and lightening.

Highlighted

Re: Why can't I share any folders on my account?

Dropboxer
Dropboxer
It sounds like the browser isn’t able to render the page, or the connection is slow somehow.
 
Could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
Keep me posted with any updates!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Why can't I share any folders on my account?

New member | Level 2
New member | Level 2

You nailed it Jay. I tried using a different browser and everything worked perfectly.

YOU ROCK!!

Highlighted

Re: Why can't I share any folders on my account?

Dropboxer
Dropboxer

Glad to hear that your resolved the issue! Have a great evening.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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