cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

dropbox app doesn't start, Mac

dropbox app doesn't start, Mac

swba65
Explorer | Level 3

Mac IOS 10.15.7 Catalina

 

after the Dropbox App starts up, I get a message that the app doesn't start and that I have to contact the support.

 

In the message there is also a *.txt message.

 

Thanks for the help

 

STEPHAN

 

 

5 Replies 5

Re: dropbox app doesn't start, Mac

Hannah
Dropboxer
Hey @swba65, thanks for posting today!

Would you mind copying the error log from the .txt file in your next response, so we can look into it?

Cheers!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: dropbox app doesn't start, Mac

swba65
Explorer | Level 3

bn.BUILD_KEY: Dropbox
bn.VERSION: 132.4.3800
bn.constants.WINDOWS_SHELL_EXT_VERSION: 49
bn.is_frozen: True
machine_id: 1bc421cb-38a5-566c-9524-02e6c31601b5
pid: 3375
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='stephanwolff', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Stephan Wolff', pw_dir='/Users/stephanwolff', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='stephanwolff', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Stephan Wolff', pw_dir='/Users/stephanwolff', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'stephanwolff', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'stephanwolff', '_xcsbuildagent', '_serialnumberd', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=80
parent mode=0o40755 uid=0 gid=80
HOME: '/Users/stephanwolff'
appdata: '/Users/stephanwolff/.dropbox/instance1'
real_path='/Users/stephanwolff/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/stephanwolff/Dropbox'
real_path='/Users/stephanwolff/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/7v/m3gfgkn14n92l6n0x4_q0v2m0000gn/T'
real_path='/private/var/folders/7v/m3gfgkn14n92l6n0x4_q0v2m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 478, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 944, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 358, in destroy_root_from_config
AssertionError

Re: dropbox app doesn't start, Mac

Jay
Dropboxer
Hi @swba65, thanks for the error log.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: dropbox app doesn't start, Mac

swba65
Explorer | Level 3

Thank you Jay for your perfect help.

 

Dropbox is now running as before.

 

STEPHAN

Re: dropbox app doesn't start, Mac

Jay
Dropboxer
Glad to hear it's working now. If you need any further assistance in future, please let me know.

Enjoy the rest of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    swba65 Explorer | Level 3
  • User avatar
    Hannah Dropboxer
What do Dropbox user levels mean?
Need more support?