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Can I become the admin?

Can I become the admin?

nduffez
Explorer | Level 3

Hi there.

 

I only realize now that the guy who left my company two months ago,n and whose e-mail account I deleted, was the only administrator on our company's Dropbox account. Despite being the manager and owner of the company, I am a single member without admin rights.

 

How can I get full admin rights to our account?

 

Thanks for your support.

4 Replies 4

Re: Can I become the admin?

Jay
Dropboxer
Hi @nduffez, thanks for bringing this to our attention.
 
It isn't possible to become the admin of a Dropbox Business team if the team admin doesn't give them admin rights.

Since you mentioned you deleted their email, is it under a custom domain, and not a public email?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can I become the admin?

nduffez
Explorer | Level 3
I changed my e-mail organisation, moving to Microsoft 365 and creating an Exchange account for each member of the company, to which Kevin ([Removed as per Community Guidelines]) does not belong anymore. He actually left my company BEFORE I changed the e-mail organisation, thus although I have kept the other e-mail addresses alive for all other employees and myself, the address [Removed as per Community Guidelines] doesn't exist anymore and thus you cannot even communicate with this account.
I have saved the archives of all of Kevin's e-mail until he left, but it's now just a dead mailbox.

Re: Can I become the admin?

Jay
Dropboxer
Thanks for the info. In this instance, if you're not able to recreate the email associated with the admin, then it wouldn't be possible to create another admin on the account. 

Is the team currently on a paid subscription, or is it a free team? You can see this by checking what plan you're on here.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Can I become the admin?

nduffez
Explorer | Level 3

Hi.
I have managed to create a new email address named kminodier@forcomex.eu and thus regain control on our account. This ticket can be closed now. Thanks for your help.

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    nduffez Explorer | Level 3
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    Jay Dropboxer
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