Capture - Super Slow on M1 MacBook Air

[domstefis]

All,

I've just installed Capture on my M1 MacBook Air and have to say it has massive latency issues in the UI, while recording and also the recorded video has issues in terms of video and audio are not in sync. When I open the app it already takes forever. Then while recording you see latency issues while moving the mouse or typing on the keyboard. And in the final video the audio and video are not in sync, as well as the webcam recorded.

Any ideas about this?

Thanks a lot,

Dominik

[Megan]

Hey @domstefis, welcome to our Community! 

As a first step, would you mind clarifying the OS you're using on your MacBook Air? 

Also, do you notice this behavior with every single recording? Have you tried uninstalling Capture, and then re-installing it at all since you first noticed it? 

Let me know more! 

[domstefis]

Hi Megan,

thanks for getting back to me. Here is my config:

And yes, unfortunately I experience that issue every time I start the app and every time I record a video.

I have also uninstalled + then reinstalled Dropbox Capture as per your advice, but the problem is still there is makes the app actually unusable. Very sad, as I was hoping to have an alternative for Loom.

Thanks for your help,

Dominik

[Megan]

Hey @domstefis, thanks for the info, can I send you an email in order for us to have a closer look into this? 

[domstefis]

Sure, go ahead.

[Megan]

Hey @domstefis, I just sent you an email, I'll see you there!

[domstefis]

Hi Megan. I've confirmed my mail immediately but didn't hear back from you guys since 24 hrs. Just wanted to make sure you have received my confirmation?

Thanks,

Dominik

[Megan]

Hey @domstefis, I responded to you around 3 hours ago. 

Have you not received my email? 

[domstefis]

It ended up in my spam folder while the other mails before did not, so didn't expect this. Found it and will follow your instructions. Thanks so far!

[Megan]

No worries @domstefis, my pleasure! 

Keep me posted!