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thehoarder22's avatar
thehoarder22
Helpful | Level 5
3 years ago
Solved

Dropbox Paper freezes on Chrome.

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser...
Dropbox Paper
  • Hannah's avatar
    Hannah
    3 years ago

    Hey irstm, it seems like I missed your message, my apologies!

     

    So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

     

    Our engineers are aware and are working with the Chromium browser developers towards a solution. 

     

    In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Biggie1, sorry to jump in here, but have you cleared your browser's cache since you first noticed this? 

 

Also, have you ensured that you're using the most up to date versions of your web browsers? 

thehoarder22's avatar
thehoarder22
Helpful | Level 5
3 years ago

Problem is back again, so went to accessbility and the boxes that you said to untick were ticked again. I unticked and seems to be better. Is this something that has to be done regularly?

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