cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Paper freezes on Chrome.

Dropbox Paper freezes on Chrome.

thehoarder22
Helpful | Level 5
Go to solution

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser. (Says "not responding" in the top bar). It takes 10-30 minutes to stop on its own to then allow me to close the Paper tab (once the tab is closed all other tabs work as normal), otherwise I need to end task Chrome, close it down and reopen it. 

 

It doesn't happen in the browsers Edge or Firefox - works perfectly there.

 

I have cleared cache, deleted cookies, cleared history, etc. that does nothing.

 

Any help would be appreciated, I use DB Paper a lot for work.

 

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @irstm, it seems like I missed your message, my apologies!

 

So, after some investigation, it would seem that Chrome users (mostly) on Windows may experience an issue with crashes or lagging in Paper. 

 

Our engineers are aware and are working with the Chromium browser developers towards a solution. 

 

In the meantime, you can untick all of the options in chrome://accessibility (chrome://accessibility/) or use Safari or Firefox.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

29 Replies 29

Megan
Dropbox Staff
Go to solution

Hi @thehoarder22, I hope you're doing well! 

 

Have you tried to restore your browser to its default settings and disable any browser plugins? Also, if I were you, I'd try an incognito tab on Chrome, to see if the behavior remains the same. 

 

Can you give this one a go, and let me know? Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

irstm
Explorer | Level 4
Go to solution

I am having the same issue and my browser will freeze even in incognito mode.

thehoarder22
Helpful | Level 5
Go to solution

Disabled extensions & tried in incognito. Still happening.

Nancy
Dropbox Staff
Go to solution

@irstm, are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates?

 

@thehoarder22, can you also check whether there are any pending updates on your Chrome browser that need to be installed?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

irstm
Explorer | Level 4
Go to solution

@Nancy 
Yes, I was using the most up to date chrome browser and it crashes even in incognito mode (with all plugins shut off). When I use Microsoft Edge, the website functions without an issue.

thehoarder22
Helpful | Level 5
Go to solution

No pending updates. Exactly the same as @irstm, works perfectly on Microsoft Edge.

DanielUK
Helpful | Level 5
Go to solution

I am having exactly the same problem. Drobox Paper has become completely unusable in the Chrome. My Chrome is fully up-to-date. Whatever the bug, it completely cripples the browser. Even DEV tools becomes crippled and the the ability to switch to or use other tabs. Takes over 45s to load a document, then any time you click in the document you get a repeat crippling of at least 45 seconds.

 

DanielUK_0-1672910378048.png

 

Hannah
Dropbox Staff
Go to solution

Hey everyone, thanks for reporting this to us.

 

Can we send you an email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DanielUK
Helpful | Level 5
Go to solution

Yes. We would just like the problem resolved. Thank you.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    DanielUK Helpful | Level 5
  • User avatar
    thehoarder22 Helpful | Level 5
  • User avatar
    Biggie1 Explorer | Level 4
What do Dropbox user levels mean?