Dropbox Paper freezes on Chrome.

[thehoarder22]

For the past month, I cannot use my Dropbox Paper account in my Chrome Browser on my PC running Windows 11. Anytime I open Paper in Chrome, it immediately crashes Chrome and freezes the whole browser. (Says "not responding" in the top bar). It takes 10-30 minutes to stop on its own to then allow me to close the Paper tab (once the tab is closed all other tabs work as normal), otherwise I need to end task Chrome, close it down and reopen it. 

It doesn't happen in the browsers Edge or Firefox - works perfectly there.

I have cleared cache, deleted cookies, cleared history, etc. that does nothing.

Any help would be appreciated, I use DB Paper a lot for work.

[Megan]

Hi @thehoarder22, I hope you're doing well! 

Have you tried to restore your browser to its default settings and disable any browser plugins? Also, if I were you, I'd try an incognito tab on Chrome, to see if the behavior remains the same. 

Can you give this one a go, and let me know? Thanks!

[irstm]

I am having the same issue and my browser will freeze even in incognito mode.

[thehoarder22]

Disabled extensions & tried in incognito. Still happening.

[Nancy]

@irstm, are you having this issue on your Chrome browser, as well? Have you also checked your browser for any possible plugins and updates?

@thehoarder22, can you also check whether there are any pending updates on your Chrome browser that need to be installed?

[irstm]

@Nancy 
Yes, I was using the most up to date chrome browser and it crashes even in incognito mode (with all plugins shut off). When I use Microsoft Edge, the website functions without an issue.

[thehoarder22]

No pending updates. Exactly the same as @irstm, works perfectly on Microsoft Edge.

[DanielUK]

I am having exactly the same problem. Drobox Paper has become completely unusable in the Chrome. My Chrome is fully up-to-date. Whatever the bug, it completely cripples the browser. Even DEV tools becomes crippled and the the ability to switch to or use other tabs. Takes over 45s to load a document, then any time you click in the document you get a repeat crippling of at least 45 seconds.

[Hannah]

Hey everyone, thanks for reporting this to us.

Can we send you an email, so we can look into this internally?

[DanielUK]

Yes. We would just like the problem resolved. Thank you.