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Dropbox Passwords not Auto-filing on IOS

Dropbox Passwords not Auto-filing on IOS

Ryan S
Explorer | Level 4
Go to solution

This previously worked on my iPhone 14 pro and on my new iPad however it no longer seems to and wondering what changed or what’s needed by myself to do. It also no longer asks to save passwords.

 

Permissions on passwords is set up to allow Dropbox Passwords. App is installed on both devices.

 

I no longer auto fills on apps I’m opening or even on websites. I always have to go to the security app, lookup the password and go back to where I was a complete the login.

 

Not that it should matter but even if I open the security app and leave it open in the background the outcome is the same.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

I see. Thanks for the update here!

 

I would actually suggest you open a ticket with our support team about this, so they can assist you in more depth.

 

You can contact them from this page.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Jay
Dropbox Staff
Go to solution

Hi @, thanks for bringing this to our attention.

 

Could you confirm what version of iOS and the Dropbox Passwords app you're running on your devices?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Ryan S
Explorer | Level 4
Go to solution
IOS 16.3.1

As for the app version, there's nothing in the app to indicate that. App store shows it's up to date and version 216.25.

Jay
Dropbox Staff
Go to solution

Do you have your recovery words for Dropbox Passwords saved on your computer somewhere?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Ryan S
Explorer | Level 4
Go to solution
Yes

Megan
Dropbox Staff
Go to solution

I see. Thanks for the update here!

 

I would actually suggest you open a ticket with our support team about this, so they can assist you in more depth.

 

You can contact them from this page.


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Megan Dropbox Staff
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    Ryan S Explorer | Level 4
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    Jay Dropbox Staff
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