Lightroom Classic (Mac) Catalog Folder Structure broken through /Library/Cloudstorage change - help!

cruxt

I recently updated my Dropbox library to the new structure (I believe) required by Apple and this has caused a breaking issue on Lightroom Classic on Mac because of the path structures have changed

Old:

/Users/cd/Dropbox/Pictures/Lightroom/2023/2023-12-16

New:

/Users/cd/Library/CloudStorage/Dropbox/Pictures/Lightroom/2023/2023-12-16

Due to Lightroom having issues with this, my images are being split into two different folders with in the _app's folder_ structure (it used to mirror the Finder's but now there are duplicates for every item created AFTER the update.

There is a 'fix' for this called the 'capitalisation bug fix' which should work but I wanted to flag on Dropbox and see if anyone here has run into this issue as I think more than just me will have their catalogs in Dropbox.

Here's my discussion on this subject on the Adobe side

https://community.adobe.com/t5/lightroom-classic-discussions/stacking-not-working-with-edited-psd-ti...

RSMT

Good news!

This issue is solved by creating new presets in the Lightroom Import Module to a new disc location. By creating these new presets, the "Library/Cloud Storage/" is automatically added to the file structure of this new location.

Next step, in the Lightroom Library Module, was to move all folders to this new location. Everything is working fine now. Also edits in Photoshop are saved in the right location.

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Jay

Hi @cruxt, thanks for bringing this to our attention.

We appreciate your feedback on this matter. Have you already been in contact with the support team regarding this issue?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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cruxt

No I have not. Wanted to start with the community first. Will bring to support team

cruxt

Hi Jay - still no reply from the support team - any solutions are appreciated.

Walter

Hey @cruxt sorry to jump in here, but could you share your ticket ID with us so that we can look it up in our system?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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cruxt

Sure - #23086795

Jay

Hi @cruxt, thanks for the ticket ID. I can see that you're currently in communication with a specialist agent regarding this matter. They'll be able to continue to assist you from there on.

I've gone ahead and prioritized the ticket to expedite matters on your behalf.

Jay
Community Moderator @ Dropbox
dropbox.com/support

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RSMT

Hi Jay,

I’ve exactly the same annoying issue as described here. Is there a fix, or do I need to create a ticket as well?

Thanks,

Ron

Megan

Hey @RSMT, thanks for posting here!

If you could create a ticket number, and share it with us, that'd be amazing.

Thanks a bunch!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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RSMT

Created a ticket: #23182912

Lightroom Classic (Mac) Catalog Folder Structure broken through /Library/Cloudstorage change - help!

Lightroom Classic (Mac) Catalog Folder Structure broken through /Library/Cloudstorage change - help!

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