Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Unable to edit word documents on iPad / Microsoft word
Hello,
I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, w...
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for getting back to me here AdamFerg!
I have seen the issue you're experiencing here on the Community before, which was due to not being signed into the Microsoft app.
However, I understand that you mentioned already being signed into your account via the app.
Since reinstalling the apps, could you please just double check that this is indeed the case, that you're signed into your Microsoft account via the app?
If so, are you seeing a "read only" banner when viewing the file within Word for any of your files (locally or from Dropbox)?
Daphne Walter Confirming that I am indeed logged into my Microsoft 365 account and the "read only" banner is not shown. The only thing that happens is when I go to modify the document, it will not let me change anything.
When I open the document through the dropbox website into Microsoft Word, I can modify the document without any issues - I only have the problem when using the dropbox app.
Further, it would be nice to have the choice to open documents through the app with a different word processor, like Pages. Not sure if that is in the works or can be passed to the development team. I'm sure I can't be the only one with that request given that Microsoft requires a subscription and Pages does not.
- Daphne
Would you mind sending a screenshot of what you see when you try and edit the file AdamFerg? Even perhaps a short screen recording.
Also, you should be able to open the file in other apps, like Pages, by exporting with these steps.
If you try exporting the file to Pages, or another app, do you have the same trouble editing it?I am having this problem as well. The word document can be opened and edited on my Mac and my PC with no problem. It can be opened on my iPad but not edited. If I click the three dots in the top right, auto save is grayed out and it says Read Only mode. This document is not in read only mode. Nobody else is using it, it’s not open anywhere else. I’ve restarted 1000 times. I am logged in to Microsoft office (I have 2 accounts and I tried both). This must be a problem with the dropbox app.
I face same issue on my phone as well but I think it was a bug and it resolved on its own.
