cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Connecting DB to MS Excel on my iphone 15pro fails

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Jojo26
Helpful | Level 5
Go to solution

Please help.

I'm using a Pixel 6 with Android version 12 updated 7/5/22.
I was trying to open an excel file on Dropbox with Excel.

It then brought me to this page saying "Sign in to Dropbox to link with Microsoft Office Integration" in the Excel app.

I chose "Sign in with Google" since that's how my Dropbox was setup.

After entering my email and password, it told me "You do not have any security keys registered for this account.", so I chose "Try another way".
Then I chose "Tap Yes on your phone or tablet", which then caused Google to send me a notification asking "Are you trying to sign in?"
I chose "Yes, that's me.", then the Authorization Error page showed up, with the following message:

Authorization Error
Error 403: disallowed_useragent
You can’t sign in from this screen because this app doesn’t comply with Google’s secure browsers policy. If this app has a website, you can open a web browser and try signing in from there. You can let the app developer know that this app doesn’t comply with Google’s secure browsers policy.
Learn more
Request Details
The content in this section has been provided by the app developer. This content has not been reviewed or verified by Google.

If you’re the app developer, make sure that these request details comply with Google policies.
access_type: offline
response_type: code
redirect_uri: https://www.dropbox.com/google/authcallback
state: AEUsuIs8OQySq1VSFnon67dFc_FydDewiIszVox3FZgRq5c-QhRqMi982uAgntpnaf2s1KTir_WkS530pyHg0XyHzXmHFOlISfz-aW94r3p95Ig6tkV1j0PIdHGEm2Vhve1scZi3cu_z54DwvTIGwf27CpygqOI0g0am4hapKJobvtq0i454NQcOab64_numvj6MJjEWB1Kerj1WaYvV1VTTLd18JsS8AGqZaJNee3-j7QAKHUbQSVoPwEL_Lm0PqrUhfNUDidwIlEDD1NgAfEoegRYvlJz4W9co6FCW0S071X54bkpQhL0OglfZpdGMBfb-ZSoPrXugIQGVIl8TDK67GRwsU75fUrpBAWuiMJ3FZB6Fly86HO8rrDAig3erLc7kym7D0ROc3t0pBjho2uKfGbPKI1oDrizEI4BsWFZ0Mu6ZwWS0VvpflM4mIuyhIJ-fRY3RoFDAlaOT5QmkURgMTg9S6-EOJCFxRzNvzk1E2OJO4PZ-rLXad0orJ_CpdhFhMEbQDHRZyKqc29oGMXAj9HKeZHswwU6uIp99dTT966IHvourCbQPWzDhQQ8abDahwVxr36bYyYtelB2SlN15tTAVhJqNxOIkGR67yLPH-D9Hnhr-T0tXqg2gyRsWUTrP_smAzslRn8nrCayPeA4zHC62vXikjmjgdyCAeucqZgKZdSZTgWvKfWdiwWplCGbL7yKrKo6LNd2CwYe9b4uG
prompt: select_account
client_id: 801668726815.apps.googleusercontent.com
include_granted_scopes: true
scope: https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/userinfo.profile https://www.googleapis.com/auth/contacts.readonly https://www.googleapis.com/auth/contacts.other.readonly openid 

39 Replies 39

Walter
Dropbox Staff

Hey @niky783, sorry to jump in, but could you clarify what have you tried so far?

 

For example, have you tried reinstalling both apps and/or clearing their cache? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

niky783
Explorer | Level 3

I solved it like this: from Dropbox add a new excel file. everything works now.

Try it. 

phorst
Explorer | Level 3

See screenshot attached. I tried connecting DB as a storage system within mobile excel on my new iphone 15pro and I get this message. How do I connect DB to excel on my phone?

 

8efb29c9559d15e995912c7f6fa6c22a.png

 

[screenshot edited to remove personal information per the Community's Guidelines]

 

Nancy
Dropbox Staff

Thanks for posting this here, @phorst!

 

Can you walk me through the steps you took, before this error message appeared? Did you follow these steps perhaps on your iPhone?

 

Keep me in the loop.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

phorst
Explorer | Level 3
Thanks Nancy
I navigate to an excel file through the DB app on my phone. Instead of opening the file with the DB app I select to open with MS excel to access the full excel features. Before it lets me open it asks me to connect DB to excel. I select to sign in with Gmail which is how I sign into DB. That’s when I get the message.

Hannah
Dropbox Staff

Hey @phorst, sorry to jump in here!

 

Can you add Microsoft Office to your connected apps on this page and then try again, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

phorst
Explorer | Level 3

phorst_0-1698688853063.png

I cant figure out how to connect the office 365 app. I feels like it should be really simple but i cant figure it out.

 

Hannah
Dropbox Staff

Hmm, can you open an Office file through our website, to see if you're prompted to connect it that way?

 

Basically open the file to preview it, for example, an Excel file, then click on the "Open in" button and choose "Excel for the web".


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

phorst
Explorer | Level 3

Ok, I connected the Office 365 app in the online browser. However, that does not correct my issue on my phone. How do I allow the MS Excel app to open a file in Dropbox?

Hannah
Dropbox Staff

Have you tried creating a new Excel file directly from the Dropbox app, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?